Client Operations Associate - APN Consulting : Job Details

APN Consulting has an immediate need for a direct client requirement: Job Title: Client Operations Associate Location: Remote Duration: 3-6 Months Position Summary: The Client Operations Associate (Contractor) is primarily assigned to assist the Client Operations Management Team in handling tasks that will support the success of the client and client management teamsThe Client Operations Associate (Contractor) will work in partnership with the Client Operations Management team, internal stakeholders, and Client Management to ensure the highest utilization and satisfaction of the Client Health products is achieved while working to handle requests specific to strategic initiatives The position requires an individual who maintains excellent communication, organization, and prioritization skills, along with the ability to mobilize internal resources to maximize the client experience Responsibilities will include but are not limited to collaborating with the Client Operations Management team to audit existing clients we support to ensure data matches across systemsReview new group launches for existing clients to ensure the setup is accurate and completeUpdate client playbooks with all details of the client relationship and setupSupport client reporting requests and fulfill client benefit fair requestsWork with internal teams to issue member refundsWork collectively with the Client Operations Management team to assist with ongoing ad hoc needs as needed Role and Responsibilities

• Develop an established relationship with key client contacts, the Client Management team, and other internal business partners
• Support the Client Management team with strategic initiatives
• Ensure expectations are set appropriately related to open tasks to all parties
• Secure successful execution and resolution of client needs and requests
• Capability to recognize and manage the nuances of all market segments
• Other duties as assigned

Skill Requirements / Preferences:

• Stellar customer service skills
• Dedication and willingness to manage to fruition, a high volume of client requests, and expectation of proactive outreach to help client managers meet their goals
• Quality-focused with the ability to meet deadlines and multitask
• Clear and effective oral and written communication skills
• Strong critical thinking skills, with excellent analysis and organizational skills
• Strong ability to perform root cause analysis, critical thinking, and resolve conflict
• Team-oriented, with the ability to work individually when needed
• Advanced PC proficiency in MS Word, Excel, PowerPoint, and Salesforce
• Healthcare industry knowledge is preferred

Education Requirements:

• Associate/Bachelor's Degree
• 2+ years within a client management or data analytics support capacity