Client Navigator (Queens Location) - Arab American Family Support Center : Job Details

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JOB TITLE: Client Navigator

EMPLOYMENT TYPE: Full-Time

REPORTS TO: Director of the Anti-Violence Program

LOCATION: Queens Family Justice Center

SCHEDULE: Monday-Friday 9am-5pm (Fully Onsite)

SALARY: $27.18/hour

ABOUT AAFSC: For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrant, refugee, and marginalized communities across New York. Community is at the heart of AAFSC's work; we help families navigate government benefits, learn English, prepare for the citizenship exam, secure affordable housing, and access mental health counseling. We also strengthen family bonds through parenting workshops and support young people's success in school with academic support, social activities, and a safe space to share experiences. We build brighter futures, one family, one story, and one community at a time.

Job Summary: The NYC Family Justice Centers (FJCs) are an initiative of the Mayors Office to End Domestic and Gender-Based Violence to reduce barriers faced by survivors of domestic and gender-based violence (GBV). GBV includes intimate partner and family violence, elder abuse, sexual assault, stalking, and human trafficking. The FJCs are multidisciplinary service centers providing social services, legal, and justice assistance for survivors and their childrenall under one roof. Arab American Family Support Center is co-located at the FJCs, partnering with various agencies to provide a safe and welcoming environment. Staff provide crisis intervention, case management, advocacy, referrals, and safety assessments.

Client Navigators greet clients, explain services, conduct initial assessments, and connect clients to appropriate services. They also provide crisis intervention, safety planning, and facilitate referrals to legal, mental health, and other services. The role includes maintaining client information, supporting client feedback initiatives, and collaborating with other staff to ensure comprehensive support. Candidates must have an Associate degree, at least two years of relevant experience, and a commitment to trauma-informed, client-centered practices. U.S. Work Authorization is required. All candidates must meet screening requirements, including background checks and clearances. We are an equal opportunity employer encouraging diversity.

Seniority level: Entry level

Employment type: Full-time

Job function: Social Services, Advocacy, Community Support

Industries: Nonprofit, Social Services, Community Development

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