Client Navigator - Lvl I - Nyc Health Hospitals : Job Details

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 3:00 P.M - 11:00 P.M Job Description PURPOSE OF POSITION Under direct supervision, provides accurate, person-centered, and culturally appropriate interpretation to patients, their families, guests, and the health care team throughout the hospital. Translates and/or interprets forms and documents as requested. Provides interpreter services in-person, virtually, or over the phone. The interpreter will work closely with the Language Access Coordinator on improving delivery of interpreter services as part of the Care Experience model and in accordance with our ICARE values. REPORTS TO: The Assistant Director/Language Access Coordinator - Kings County Hospital AREAS OF RESPONSIBILITIES All service lines, and non-clinical locations. SUMMARY OF DUTIES AND RESPONSIBILITIES Provision of Language Services 1. Provides interpretation as requested in accordance with hospital policy as well as the interpreter Confidentiality Agreement and Code of Ethics. 2. Ensure appropriate documentation of interpretation activities in patient medical records and/or departmental log or other systems as indicated. 3. Maintain records of interpretation sessions provided in departmental log or other system as indicated. 4. Perform interpreting for patient outreach, seminars, focus groups, and other meetings. 5. Maintain and update knowledge of applicable policies and procedures to effectively converse with providers and communicate information to patients. 6. Collaborate/Assist in translation of written materials. Support of Department Operations 1. Assist with deployment, maintenance, and tracking of departmental equipment. 2. Explain available language services when working with hospital staff. 3. Participate in professional development and educational activities. 4. Attend all assigned meetings and in-services. 5. Foster collaborative relationships with other professionals in and outside assigned areas. 6. Other related activities as required for daily operations of the department. Client Navigating 1. Communicate with patients and visitors in accordance with our ICARE values. 2. Assist patients and visitors with wayfinding and other needed information to navigate the campus. 3. Identify and address patient and visitor concerns over the phone or in person, in collaboration with the appropriate personnel. Report patient and visitor concerns to supervisor and to the appropriate department when they are not immediately resolved. 4. Distribute informational materials. Minimum Qualifications Assignment Level I 1. High School diploma or GED; and 2. One (1) year of full-time customer service experience; and 3. Good written and oral English communication skills; and 4. Computer skills, including word processing, spread sheet and/or database software programs Department Preferences Haitian Creole speaker preferred If you wish to apply for this position, please apply online by clicking the Apply Now button. NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week.
• Retirement Savings and Pension Plans.
• Loan Forgiveness Programs for eligible employees.
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts.
• College tuition discounts and professional development opportunities.
• Multiple employee discounts programs.