client manager - Randstad : Job Details

client manager.+ new york , new york+ posted april 15, 2022**job details**summary+ $150,000 per year+ permanent+ bachelor degree+ category computer and mathematical occupations+ reference920749job detailsjob summary:The client is an award-winning technology provider of front-office foreign exchange technology. The client's innovative and high-performing trading solutions enable billions of dollars in daily transactions. Tradepoint's customers include top banks and investment firms.location: NEW YORK, New Yorkjob type: Permanentwork hours: 8am to 4pmeducation: Bachelorsresponsibilities:Client Manager:The Client Manager will serve as the lead technical contact for customers, providing professional andcourteous technical support of foreign exchange trading software in a fast-paced environment.Responsibilities:- Liaise with customers as the primary technical point of contact for trading software functionality andvenue connectivity.- Translate customer requests into project requirements, product enhancement specifications andrelease documentation.- Communicate project statuses and prioritizations both inside and outside the company with- Manage software releases including documenting release notes, managing product configurations,performing final smoke testing and liaising with customers.- Interface with software development and QA on new feature development and bug fixing.- Coordinate with tier-1 support and provide tier-2 support, resolving operational issues or escalatingwhen necessary.- Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, andproviding well-organized issue handoffs at EOD.Requirements:The ideal candidate will be well-organized, possess excellent interpersonal and communication skills,and will additionally possess experience with:- Electronic trading- FIX protocol- Forex markets- CentOS / REHL (or other *nix)- Scripting/coding experience in languages such as Bash or Python- Extreme comfort with log investigation and configuration file management- Jira- Eclipse- APIsqualifications:+ Experience level: Manager+ Minimum 5 years of experience+ Education: Bachelorsskills:+ Project ManagementEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.**related jobs.**see all jobs**it application manager**+ new york, new york+ temp to perm+ $100 - $110 per hourposted april 18, 2022job summary: We are hiring an IT Application Manager to oversee ERP systems. The IT Application Manager will sit in NYC or within commutabler distance. The IT Application Manager should have experience with either OneStream or Oracle and be able to manage projects within those areas. This is an exciting opportunity to join a global organization and make a change! location: New York, New York job type: Contract salary: $100 - 110 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Participate in the evaluation of new Global ERP, vendor selection, implementation and rolloutAdminister, manage and enhance NFE 's primary business applications including Microsoft NAV, SAP Business One, JET reporting, SAP Concur, Salesforce, Namely and integrations supporting these applicationsWorking collaboratively with IT Leadership, business stakeholders and implementation partners to deliver accounting modules, which will involve re-design of the financial data model to meet requirements of current and future business needsImplement additional tools and software to supplement the ERP system as neededGather and analyze business requirements, recommend best practices and determine course of action to implement the technical solutionsManaging third-party vendor relations pertaining to Enterprise Application Design/Testing/Development Leads activities by coordinating systems integration and end user testing including planning, building, scheduling, facilitating execution, issues resolution, controlling scope, and adjusting to unforeseen issuesTroubleshoot system errors and document consistent problems for future enhancement(s)Technical design and development of reports, interfaces, conversions, enhancements and workflowsManagement/maintenance of system integrations including banking and intra-system (OneStream, SAP Ariba, SQL Datawarehouse & JET reporting) data dependenciesMaintain strong knowledge and understanding of business needs, build effective training programs Work with team members and other stakeholders to address and develop ongoing reporting needs and/or business uses for the core accounting systemsIdentify areas for improvement with processes and systemsWork with team members to automate and streamline processes using NAV and future ERP to make financial close and reporting process more efficientCollaborate with corporate IT functions Refresh test environments as neededAssist business leads in defining test plans and test scripts to be used in IT and business user testing qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors (required) skills: Manager (1 year of experience is required)Application (1 year of experience is required)MS Nav (1 year of experience is required)ERP (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**incident management manager (remote)**+ new york, new york+ contract+ $65 - $75 per hourposted april 13, 2022job summary: The Learning Innovation & Technologies (LI&T) team is responsible for consulting on Client learning systems, tools, and processes. This may include advising other Learning & Development (L&D) functional teams on how to utilize and leverage systems and tools, researching and responding to issue escalations, building or maintaining conference registration websites, and supporting technology projects that contribute to the success of Client's learning strategy. location: New York, New York job type: Contract salary: $65 - 75 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Demonstrates extensive knowledge and/or a proven record of success as a team leader in the following areas: Contributing to the development and implementation of learning technology roadmap priorities in support of business and firm strategic priorities; Overseeing the support management of a large-scale and complex learning technology ecosystem from an business perspective, including support operation and optimization Innovative thinking, thorough support processes and improvements Client's regulatory environment and the compliance standards Learning and Development must adhere to; and NASBA's CPE requirements Core Requirements: Foundational knowledge of several ITIL v4® General, Service and Technical Management Practices including Continual Improvement Measuring and Reporting Service Desk Service Level Management Incident Management Problem Management Service Request Management Monitoring and Event Management Capacity and Performance Management Change Management Release Management Availability Management Deployment Management Understanding of core DevOps principles and experience with large scale DevOps Transformations with focus on Maximizing Customer value Systems Thinking, Value Streams and Increasing flow Creating feedback loops Establishing a culture of learning and experimentation Understanding of Agile and Kanban project methodologies and frameworks Preferred Knowledge/Skills: Demonstrates intimate abilities and/or a proven record of success in the following areas: Providing leadership and management over Learning & Development solutions/resources Working with all operations and support activities for all products in an assigned portfolio; Displaying foundational knowledge of several ITIL v4 General, service and technical management practices, continual improvement, staffing levels and assignments, hiring and off-boarding of staff; Utilizing budget planning, tracking, and reporting; Escalating point for business and stakeholder teams for all Operations related activities; Ensuring close relationship with other L&D learning solution teams to ensure successful transfer into Operations (influence final steps to ensure ops success); Reporting and approving the Operational readiness of an application; Ensuring Compliance to standard operating procedures. Approving any variances in execution of a SOP: Creating Service Management, observing (Monitoring, Alerts, Notifications, Dashboards), maintaining continual improvement - Metrics/KPI's (SLAs, etc), Measurability, championing examples of success and encouraging best practices; Utilizing status reporting and issue escalation to L&D Leadership; Coaching and Supervising Operations Staff; Ongoing optimization and standardization efforts across the portfolio, working to reduce complexity from end to end in the business service delivery process; Understanding business / technology operations of applications; Collaborating with technology operations on service delivery process Utilizing experience with DevOps capabilities, principles, and practices and how ITIL processes are woven in; Interpreting and understanding of the software development lifecycle Interpreting and understanding of business process governance and controls; Developing creative solutions to complex business problems; Utilizing experience in a people leadership role; Effectively communicating, with ability to achieve timely alignment with a customer and service-oriented focus Developing and managing budgets; Demonstrating the ability to: communicate opposing views, encourage dialogue, negotiate effectively, influence decisions and work with others collaboratively and constructively. Demonstrating experience in career and professional development of team members, including mentoring and ongoing talent management and coaching. Knowledge of Learning and Development technology solutions qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors skills: Identity and Access Management (IAM) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**sr project manager**+ parsippany, new jersey+ contract+ $80 - $90 per hourposted january 14, 2022job summary: Looking for a Senior PM to drive enterprise digital, SalesForce and or supply chain solutions. Successful candidates for this role are true project owners, responsible for the project outcome. They are technically savvy enough to truly partner with IT, and business savvy enough to understand the business vision and guide the solution to meet it. Onsite 3 days per week Required Skills - Core PM skillset, including planning and execution, RAID management, KPIs and metrics, financial management, and organizational change managementAble to adapt to hybrid agile / waterfall environmentExecutive presence location: Parsippany, New Jersey job type: Contract salary: $80 - 90 per hour work hours: 8am to 4pm education: Bachelors responsibilities: Senior Project Manager will be responsible for delivering multiple strategic efforts across various departments. This role will be a part of the Project and Portfolio Management organization and reports to the Director - Project and Portfolio Management. Key responsibilities include: ? Using hands-on and a proactive approach to ensure that value is delivered - with full responsibility for all aspects of a project including managing milestones, identifying and tracking issues and risks, and driving the team to meet project goals. ? Creating visibility into the project activities and milestones while balancing the desire to follow an agile and iterative software development process. ? Partnering with other digital delivery groups to align ongoing efforts ? Contributing to the team by participating in solution definition and removing roadblocks ? Attaining full knowledge of the functional area and helps the project teams to focus on achieving desired business outcomes. ? Surfacing challenges that require cross team coordination or leadership intervention prior to them impacting scope, cost or the timeline. ? Establishing a good cadence for communicating outside the team including conducting effective meetings for the given audience by managing the agenda, running the meeting and communicating/tracking follow-ups. ? Establishing strong relationships with IT and business stakeholders ? Helping the team in identifying development opportunities and challenging the team to actively work on improving their performance ? Managing budgets, forecasts and vendor teams; Coordinates vendor selection and contracting. ? Ensuring alignment of project objectives with the overall IT strategy and roadmap. ? Ensures project or framework specific governance is implemented ESSENTIAL DUTIES 80% Project delivery Management 10% Coaching and managing other PLs/PMs 10% Perform other duties as assigned including organizational improvement activities LEVEL BASED COMPETENCIES Level Based Competencies are to be designated based on job level and content. ? Strong Decision Making, Collaboration, conflict management, facilitation and delegation skills ? Excellent experience in dealing with C-level executives ? Can coach other project managers and business team members in ing right methodology ? Ability to juggle multiple priorities with competing deadlines ? Ability to drive deliverables through completion and hold team members accountable for their work ? Ability to identify potential risks and provide proactive mitigations Technical knowledge/skills ? Advanced knowledge of IT standards, policies and procedures ? Advanced knowledge of Traditional and Agile frameworks ? Advanced knowledge of Tools for Managing and Reporting team progress ? Proficient working with technology platforms Job / General knowledge/skills ? Positive can-do attitude, solutions-oriented and willingness to extend beyond day-to-day project manager responsibilities ? Strong ability in Problem Solving, Forward Thinking, Influencing Stakeholders ? Strong Adaptability and Sense of ownership ? Strong ability to Build Relationships and Credibility with Management ? Strong Ability to Influence and Drive Cross Functional Decisions and Initiatives Leadership/Supervision ? Minimal to no Supervision and Oversight required ? Adherence to Performance review and Goal setting process ? Strong ability to provide feedback and feedback received to improve performance. Education/Experience ? Bachelor's Degree in Computer Science, Information Systems, or other related field or relevant experience ? 10+ years of managing initiatives in digital environment preferably in manufacturing area ? Must have experience in ing traditional and agile frameworks that are best suited to the needs of the project to deliver value. ? Must have strong experience in managing large, complex projects ? Training and certifications in traditional project management and/or agile methodologies is preferred Dimensions No of direct reports: 0 No of indirect reports: 15-30 (project team members) Budget Responsibility: Project focused only Travel Requirements: None qualifications: Experience level: ManagerMinimum 8 years of experienceEducation: Bachelors skills: Agile MethodologyProject Managementdigital environmentsupply chain Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information. view job**let similar jobs come to you**We will keep you updated when we have similar job postings.**your email address****select frequency**select frequencydailyweeklymonthly**I consent to the use of my information for the purpose of sending me job alerts.**