Client Intake Coordinator - HomeWell Care Services : Job Details

The Client Intake Coordinator is responsible for the staffing of all client service hours, and call intake for client services. This position ensures that shifts are staffed with qualified caregivers whose skill and availability matches client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients. In addition, the coordinator functions as the Caregiver of the Caregivers, serving as the agency liaison with caregivers to foster engagement and promote employee retention. This position is a part to full time position.

Employee Referral Bonus

PTO for Employment Anniversary

PTO for Birthday

Training & Development

• College degree preferred
• Two years of related experience; knowledge of HR, scheduling and/or health care preferred.
• Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
• Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
• Able to exercise initiative, problem solve and apply sound judgment.
• Able to work under pressure and manage multiple demands simultaneously.
• Must present a positive and professional business image.
• Must pass a criminal background check.

• Schedule all call in client appointments for Nurse Care Manager.
• Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
• Communicate new assignments and/or scheduling changes to caregivers and clients.
• Maintain accurate schedules for clients in the agency's CRM system.
• Maintain accurate contact information and availability for caregivers in the agency's CRM system.

At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.