Client Experience Specialist- Remote-Central USA - PC Connection : Job Details

Essential Job Functions: Standards Strategically and proactively manages the customer's standard catalog making strategic decisions on pricing and product availability. Works with the client, IAM and EAE to provide the client with a catalog that is applicable to the client's business needs and policies. Updates parts pricing and discontinued parts in catalog by referencing internal reports as well as updates provided by the manufacturers through product roadmaps and proactively notifies client of possible replacement. Manages Clients Special Pricing and updates accordingly. Manages and maintains margins on standards by updating special pricing and discounts. Quote Requests. Provides complex customer quotes in a timely manner, within 4 hours, which may require configuration by the Advisor or through a technical resource engagement. Works with suppliers and Manufacturers to ensure the best pricing based on the opportunity. Helps the sales team make decisions on the Price Matrix for the c...Operations Specialist, Experience, Specialist, Client, Processing, Remote, Business Services