Client Experience Specialist - Trucordia : Job Details

Job Description

** Job duties include, but are not limited to:**

Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.

Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.

Answer incoming calls, emails, and text messages with solutions to client's questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.

Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Qualifications: Qualifications

** We're looking for:**

• A minimum 1 year of veterinary industry experience required
• Compassionate, calm, team player, multi-tasker, and strong communicator
• Highly organized and possesses computer skills
• Excellent reading/comprehension/legible writing skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

** Job Type:** Part-time, evening shift

** We offer our staff:**

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

**For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit **