Client Delivery Director - BetterUp : Job Details

Overview

BetterUp is seeking a Client Delivery Director (CDD) to lead the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. The role is hybrid with in-person collaboration required; you will be expected to work from a BetterUp office hub at least two days per week or eight days per month. US hubs: Austin, TX; Chicago, IL; New York City, NY; San Francisco, CA; Washington, DC metro. Europe hubs: London, UK and Amsterdam, NL. Please ensure you can commit to this structure before applying.

As BetterUp's Client Delivery Director, you'll drive the delivery of the platform for clients and align delivery with client needs and outcomes while collaborating with cross-functional teams.

What You'll Do

• Delivery Management: Orchestrate the end-to-end technical and operational delivery of the BetterUp platform. Capture client requirements, scope deliverables and milestones, and contribute to strategic delivery process improvements that enhance client outcomes and operational efficiency.
• Client Relationship Management: Build and maintain relationships with client executives and program leadership post-sale. Serve as the primary point of contact for delivery needs, ensuring a superior client experience.
• Governance: Design and run mechanisms to monitor delivery efficacy, timeliness, value realization, and customer experience. Develop and implement continuous improvement strategies.
• Communications & Change Management: Provide regular client updates on delivery status, risks, and outcomes. Manage communications and change management across client and internal stakeholders.
• Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional teams (Customer Success, People Insights, Services, Product). Champion Voice of Customer with product and GTM leadership.
• Risk & Escalation Management: Manage issue/escalation and risk processes from identification to resolution. Lead escalation management with client stakeholders.

Note: If you have some or all of the following, please apply:

Qualifications

• 10+ years of software and/or service delivery experience (execution and/or leadership)
• 5+ years leading enterprise-wide SaaS platform deployments (operational and technical delivery)
• Excellent communication skills with executive and operating-level stakeholders (business and technical personas)
• Ability to influence and work cross-functionally across an organization
• Strong program/project management skills (Scrum/Agile a plus)
• Ability to anticipate risk and drive proactive remediation
• Extensive experience advising, coaching, influencing, and building relationships with executive-level clients at Fortune 1000 companies
• Minimum 20% travel required (client onsite travel)

Benefits & Compensation

Base salary range for this role:

• $245,000 – $275,000 for New York City and San Francisco
• $230,000 – $255,000 for all other locations

Other benefits include: coaching, competitive compensation with opportunities for advancement, medical/dental/vision insurance, flexible paid time off, holidays observed, inner workdays, volunteer days, learning stipend, company-wide breaks, and 401(k) contributions. Privacy notice: Your information will be processed in accordance with the Applicant Privacy Notice.

Equal Opportunity

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. We comply with applicable state and local laws governing nondiscrimination in employment.

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging. If you have questions, please apply and we will respond.