Client Care Representative (Staff Assistant III) - Utah Staffing : Job Details

The Sorenson Center for Clinical Excellence is seeking a Client Care Representative (Staff Assistant III) who will primarily support service lines within the Behavioral Health Clinic. The individual will serve as a liaison between clients and the care team, assist with continued care, and aid with interdisciplinary care and clinical triage to community resources, as appropriate. The individual will provide some training on clinic procedures and operations to new clinicians. Within the Behavioral Health Clinic, the care teams may be comprised of clinicians at various degrees of training ranging from graduate student clinicians to fully licensed clinicians. This can be a fast-paced job that requires multitasking. This position reports to the Center Operations Manager. Job offer is contingent upon the successful completion of a background check. This position schedule will be: 10:30am-7:30pm Monday through Thursday and 8:00am-5:00pm on Fridays. The position is open available for an immediate start. This position is contingent upon funding. This position is eligible for excellent benefits including: 13 paid holidays, 12 days of paid leave, 12 days of sick leave per year, a 50% tuition reduction for employee and spouse, competitive health benefits packages and a generous contribution into your retirement.

Responsibilities

• Client Care:
• Communicate with diverse client population about healthcare services, appointments, insurance, clinic paperwork, and session payments
• Function as liaison between providers and clients to quickly address client concerns
• Communicate with external medical facilities and providers
• Submit and process referrals and prior authorizations alongside the Sorenson Center billing team
• Collect basic demographic and referral information to screen clients for program eligibility alongside clinic directors
• Coordinate interdisciplinary care and referrals within Sorenson Center service lines
• Assist with client and operational needs across other Sorenson Center service lines
• Clinical Operations:
• Schedule client visits and maintain providers' schedules
• Provide training on clinic operations / procedures to new clinicians
• Collect payments and reconcile receipts daily
• Answer clinic phone calls, emails, and secure messages and resolve or triage as necessary
• Perform filing, scanning, and organization of clinic supplies and materials
• Compose various standard documents, correspondence, and reports
• Assist students, staff, and supervisors with highly varied, complex, and non-recurring questions and/or problems
• Perform miscellaneous job-related duties as assigned

Qualifications Minimum Qualifications:

• Four years of relevant experience; or an equivalent combination of education and experience

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law.