Client Care Coordinator - Home Instead Senior Care : Job Details

Join Our Mission of Care – Become a Client Care Coordinator at Home Instead Are you a compassionate professional with a heart for helping others and a drive to make a difference every day? Home Instead in Hopkinsville is looking for a high-energy, dependable individual to join our team as a Client Care Coordinator – a pivotal role that ensures our clients receive the quality, consistency, and compassion they deserve in their own homes.As a Client Care Coordinator, you'll do more than just manage services—you'll be a trusted guide and advocate for seniors and their families. This dynamic, field-based position involves traveling throughout our service area to oversee client care, conduct in-home consultations, and build meaningful relationships with new and existing clients.What You'll Do:Serve as the face of Home Instead, meeting with potential clients and families to craft personalized care plans.Conduct Care Consultations using a consultative sales approach to help families understand their options and feel confident in their decisions.Oversee smooth client/Care Professional introductions and ensure consistent quality assurance visits.Monitor client satisfaction, identify opportunities to adjust services as needs evolve, and help increase hours of care when appropriate.Collaborate closely with our internal care team and communicate effectively with all stakeholders—clients, families, Care Pros, and referral sources.Support the on-call rotation and assist with resolving any client care issues as they arise.Why Join Home Instead?Make an impact daily by improving the lives of seniors and their families.Join a caring, purpose-driven team that values trust, compassion, and reliability.Work independently with flexibility while also being supported by an experienced leadership team.Grow your career in a respected and meaningful industry.We're looking for someone who:Reflects the core values of Legacy Senior Care (d.b.a. Home Instead)Is organized, self-motivated, and thrives in a fast-paced, client-facing roleHas strong communication and problem-solving skillsUnderstands the importance of professionalism, empathy, and follow-throughIf you're ready to be a key part of something meaningful, apply today to join the Home Instead team and help us change the face of aging—one relationship at a time!