Client Associate - Call Center - Pacific Premier Bank : Job Details

The Client Associate - Call Center is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent customer service to PPB Consumer and Business customers as well as internal Bank teams. RESPONSIBILITIES Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution Make appropriate decisions on behalf of the customer quickly and effectively. Provide information and knowledgeable assistance efficiently and professionally. Ability to effectively prioritize work to ensure efficiency. Follows up and follows through on all pending customer inquiries on daily basis while tracking all activities in the department's ticketing system. Consistently meet defined key performance indicators. Provide technical assistance, support, training and troubleshooting for Consumer and Business customers including but not limited to the f...Client Associate, Call Center, Business Operations, Associate, Customer Service, Technology