Client Advisor - SBH Fashion : Job Details

This range is provided by SBH Fashion. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$21.00/hr - $24.00/hr

Additional compensation types

Commission

Direct message the job poster from SBH Fashion

Director of Recruitment / Head of Freelance Division - SBH Fashion

One of our major luxury fashion clients is seeking a full time client advisor for one of their flagship stores in NYC.

The role pays $21-24/hr + 3% commission.

Key Accountabilities

Client Journey

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure every clients experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the clients experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).

Sales Excellence

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a One-The Brand-Client perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Brand & Product

• Using knowledge of The Brand and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge.
• Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Embody The Brand's philosophy, values, and lifestyle with an enthusiastic attitude.
• Actively participate in all store operations such as stock maintenance, stock inventories, etc.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following The Brand visual standards.
• Follow Company grooming guidelines at all times and according to The Brand standards and policies.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Key Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Ability to work in a fast-moving and dynamic environment.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at SBH Fashion by 2x

Inferred from the description for this job

401(k)

Medical insurance

Vision insurance

Get notified about new Client Advisor jobs in New York, United States.

New York, United States $20.00-$21.00 1 week ago

New York, United States $23.00-$27.00 1 day ago

Manager, Marketing: Client Experience & Partnerships

New York, NY $90,000.00-$100,000.00 2 months ago

New York, United States $190,000.00-$220,000.00 5 days ago

New York, NY $95,000.00-$105,000.00 4 days ago

New York, United States $25.00-$28.00 1 week ago

Regional Client Relations Manager, East Coast

New York, NY $120,000.00-$140,000.00 1 week ago

New York, NY $70,000.00-$82,000.00 3 weeks ago

New York, United States $70,200.00-$110,000.00 2 weeks ago

New York, NY $80,000.00-$100,000.00 1 week ago

New York, NY $159,000.00-$224,000.00 3 weeks ago

New York, NY $80,000.00-$100,000.00 1 month ago

New York, United States $70,000.00-$130,000.00 5 hours ago

Johnson City, NY $22.60-$33.93 1 month ago

New York, NY $150,000.00-$170,000.00 1 week ago

New York, United States $80,000.00-$100,000.00 1 week ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr