Clerk Typist - State of Connecticut : Job Details

Introduction The State of Connecticut, Office of Governmental Accountability is now seeking a Clerk Typist within the Office for the Correction Ombuds in Hartford, CT. What We Can Offer You:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Position Details:

• Full-time, 40 hours/week
• Monday - Friday
• 8:00 AM - 4:30 PM
• Office/On-site
• 55 Farmington Avenue, Hartford, CT 06105

The Role:

• Input and Log Complaints: Enter incoming complaints into the office's file management system (mail, dropbox, phone, or email intakes) for triage and tracking.
• Assign Case Numbers: Generate and maintain unique identifiers for each complaint to ensure accurate tracking.
• Prepare Confirmation Letters: Draft and send acknowledgment letters to complainants confirming receipt and expected response timelines (e.g., 45 days).
• Maintain Complaint Database: Keep digital and physical records organized, updated, and easily retrievable for Ombuds and staff review.
• Categorize for Triage: Tag and categorize complaints (e.g., medical, property, staff conduct, safety) for prioritization and assignment.
• Assist with Public Reports: Compile case data and prepare summaries/statistical information for quarterly and annual reports
• Support Investigations: Pull relevant files, directives, or prior complaints to assist the Ombuds or Assistant Ombuds during investigations.
• General Administrative Support: Answer phones, route correspondence, schedule meetings, and support office-wide administrative needs.

About Us: The Office of the Correction Ombuds is an independent state agency responsible for investigating complaints and monitoring conditions within the Department of Correction. The Office works to ensure transparency, accountability, and humane treatment within Connecticut's correctional facilities. Selection PlanFOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library for additional support throughout the recruitment process. BEFORE YOU APPLY:

• Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.
• Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.
• Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.
• Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
• Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing [email protected].
• Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

• Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
• Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!
• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
• Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE'RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at [email protected]. Join the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency this class is accountable for performing a full range of general clerical functions including basic processing, reception, filing, record keeping, bookkeeping and typing. EXAMPLES OF DUTIES

• TYPING:
  • Using computers, tablets and other electronic equipment, types a variety of materials from rough copy or electronic recording device including correspondence, memos, reports, forms, applications, bills and other documents and records with speed and accuracy;
  • Reviews and corrects drafts for conformance with originals;
  • Enters and retrieves data on computers, tablets and other electronic equipment.
• FILING:
  • Maintains logs;
  • Sets up and maintains records and files according to established procedures (e.g., alpha, numeric or chronological order);
  • Searches files for information.
• CORRESPONDENCE:
  • Prepares and sends out standard form letters making minor revisions or additions.
• REPORT WRITING:
  • Compiles information from standard sources and prepares reports.
• INTERPERSONAL:
  • Answers phone, transfers calls and takes messages;
  • Receives and directs visitors;
  • Handles routine requests for information, procedural guidelines or assistance over the telephone or in person (e.g., counter, reception and/or information desk).
• PROCESSING:
  • Receives, sorts and distributes mail;
  • Performs a variety of basic processing tasks (e.g., sorts, numbers, codes and files materials), reviews materials for accuracy and completeness (ensures categorical information is completed as required), makes changes per instructions or as authorized, verifies information through cross-referencing of existing computer and/or manual files or inquiries by phone or form letter to sender or other work units;
  • Does routine posting to ledgers, account books or other records;
  • Receives payments for licenses, bills, applications, fines and fees, etc.;
  • Prepares, totals and balances receipts;
  • Prepares cash transmittal/deposit slips;
  • Types and prepares purchase requisitions, orders or billing invoices according to established procedures;
  • Assists in or maintains inventory and orders supplies;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of
  • office procedures including proper telephone usage and filing;
  • spelling, punctuation and grammar;
• Skills
  • in typing a variety of materials;
  • interpersonal skills;
  • oral and written communication skills;
  • in performing arithmetical computations;
• Ability to
  • operate office equipment which includes computers, tablets and other electronic equipment;
  • perform clerical tasks such as coding, sorting, alphabetizing and numeric ordering.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Six (6) months as a Typist or its equivalent. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED Graduation from high school with coursework in typing. PREFERRED QUALIFICATIONS

• Experience working in correctional institutions or within the criminal justice system.
• Experience with justice-impacted individuals, including those who have been incarcerated, arrested, charged, or convicted, as well as those with family members involved in the criminal justice system.
• Experience with Microsoft Office, including Word and Outlook.
• Experience with data entry and document formatting in a high-volume setting.
• Experience with organizing tasks and maintaining accuracy in detailed work.

ConclusionAN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.