Clerical Assistant 3 - Bureau of Motor Vehicles - Pennsylvania Staffing : Job Details

Salary: $40,685.00 - $60,714.00 Annually

Location: Dauphin County, PA

Job Type: Non-Civil Service Permanent Full-time

Job Number: N-2025-32381

Department: Department of Transportation

Division: TR Mtr Vhcls

Worksite Address: 1101 S Front Street, Harrisburg, Pennsylvania, 17104

Contact Email: [email protected]

The Position

Are you a highly organized administrative professional with a keen eye for detail? The Bureau of Motor Vehicles is eager to welcome a Clerical Assistant 3 to the team. In this important role, you will provide a wide range of transaction processing, correspondence, discrepancy research, correction and information services to a variety of external customers, partners and contractors, and internally to all levels of the Department of Transportation. If you have outstanding customer service skills and a great work ethic, we want you on our team!

Description Of Work

In this role, you will independently research, write and issue letters to a wide range of customers, providing information related to PA Vehicle Code requirements, PennDOT programs, and vehicle titling and registration requirements. As a result of correspondence, you may be required to follow up by processing transactions or referring to other work units or Commonwealth agencies. Communication skills will be key as you take calls from the general public, partners, and internal customers, responding to inquiries. This includes responding to letters sent to PennDOT, or at the request of other work units on a wide range of motor vehicle-related subjects. You will be expected to independently research inquiries from customers utilizing the PA Vehicle Code, CARATS system records, PennDOT policies, procedures, personal interviews, statements, and other documentation to determine the accuracy of vehicle title and registration records. You will have the opportunity research and make independent decisions related to records and any products issued, perform record maintenance, and provide information to customers, partners, and other PennDOT work units.

Work Schedule And Additional Information

Full-time employment

Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

Telework: You will not have the option to telework in this position.

Salary: In some cases, the starting salary may be non-negotiable.

You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility Qualifications

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
• One year of moderately complex clerical experience;or
• An equivalent combination of experience and training.

Additional Requirements:

You must be able to perform essential job functions.

How To Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.