Claims Team Lead, Transportation (APD) Remote · Atlanta, Georgia, United States - Reserv : Job Details

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims (trucking) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

• Highly motivated and growth-oriented, impactful and influential
• Claims professional - knowledgeable with a track record of success in commercial transportation claims adjudication.
• Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team.
• Tech-oriented - excited by building a tech-driven claims organization while delivering excellent service and proven results leveraging technology and analytics.
• Passionate - cares about their team, the customer, and their experience
• Empathetic leader - exercises empathy and patience towards everyone you interact with
• Sense of urgency - at all times, without working at all hours
• Creative - challenges existing assumptions and leverages technology and team talents to address problems
• Curious - seeks to know the whole story to make informed decisions
• Problem solver - able to take a ‘deep dive' into details while staying focused on the big picture.
• Anti-status quo - acts on the desire for change
• Communicative - comfortable with and understands the importance of phone communications throughout the claims process.
• And did we mention a sense of humor? Claims are hard enough as it is!

We need you to do all the things typical to the role:

• Flexibility - able to switch from claims handling to coaching and feedback
• Agility - must have an agile mindset and ability to pivot focus quickly
• Dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide high-level training with the support of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• Serve as backup/leader when the Manager is out of office
• Responsible for having direct reports
• Responsible for initial onboarding tasks/access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends for team Huddles and Elevated Claims Experience Workshops
• Customer Obsession Champions - active advocates who help leadership cultivate a customer-centric mindset

• 5+ years of insurance claims experience in multiple lines of business, preference for transportation (trucking) with some bodily injury experience
• 3+ years of leadership experience, preferably managing in a remote environment
• Comfortable with technology and able to evolve claims systems and processes for better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work-life balance paired with frequent corporate retreats to build team cohesion, reinforce culture, and have fun
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We actively seek candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!