Job Description:
- The Claims Processor is responsible for examining and resolving non-adjudicated claims, ensuring timely payments, and calculating deductibles and maximums.
- The role involves using automated systems to ensure accurate claim completion based on medical policies, contracts, and procedures.
- The Claims Processor also collaborates with multiple departments, provides feedback, and answers basic processing questions while contributing to performance data for leadership.
Responsibilities:
- Examine and resolve non-adjudicated claims by identifying key processing requirements based on contracts, policies, and procedures.
- Process product or system-specific claims to ensure timely payments, calculating deductibles, and resolving pending claims.
- Use automated systems to send pending claims for accurate completion according to medical policies and procedures.
- pply training materials, correspondence, and medical policies to ensure claims are processed accurately.
- Collaborate with the Quality team for clarification on procedures and difficult claims, receiving coaching from leadership.
- Participate in ongoing developmental training to improve performance.
- Complete daily productivity data to provide performance statistics for leadership, helping with scheduling, quality improvement, workflow design, and financial planning.
- Collaborate with multiple departments to provide feedback, resolve issues, and answer basic processing questions.
Skills:
- Strong analytical skills.
- Proficient in reading comprehension and following provided directions.
- Basic written and oral communication skills.
- Proficiency in navigating computer applications.
- bility to effectively work in a fast-paced environment with changing priorities and deadlines.
- bility to meet established deadlines and handle multiple customer service demands.
- Strong customer service skills to handle challenging situations and provide positive experiences to internal and external customers.
Qualification or Education:
- High School Diploma or GED.
- 3+ years of experience in processing claim adjudication.
- Experience with processing Inter-Plan Teleprocessing System (ITS) Claims.
Preferred Attributes:
- 5+ years of claims processing, adjudication, or medical terminology experience.
- Experience with LuminX claims processing system.