Claims Processor - NYC JOBS : Job Details

DCAS's mission is to make City government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of City government and is instrumental in the successful day-to-day operations of the City of New York. Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including: - Recruiting, hiring, and training City employees. - Managing 55 public buildings. - Acquiring, selling, and leasing City property. - Purchasing more than $1 billion in goods and services for City agencies. - Overseeing the greenest municipal vehicle fleet in the country. - Leading the City's efforts to reduce carbon emissions from government operations. When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide critical support, quality customer service, and help protect the future of New York City for generations to come.

The New York City Department of Citywide Administrative Services (DCAS) seeks to hire a Claims Processor within Human Capital's Unemployment Insurance Unit. The Unemployment Insurance Unit is a cost avoidance unit that is responsible for all unemployment insurance matters for all Mayoral agencies within the City of New York. The Unemployment Insurance Unit is responsible for answering all UI claims and inquiries, attending Unemployment Insurance Hearings, and appealing all unwarranted charges against the City's account. The Unemployment Insurance (UI) unit seeks to hire one (1) Claims Processor to support the UI Administrative Manager. With latitude to exercise independent judgment and decision-making, the selected candidate's responsibilities will include, but not be limited to, the following:

• Sort all incoming mail in priority order and distributes mail accordingly on a daily basis.
• Investigate all incoming UI claims by obtaining the appropriate separation codes from Payroll Management System (PMS)
• Enter all UI claims in the Unemployment Insurance Case Tracking System (UICTS)
• Upload and attach all UI claims in UICTS
• Identify all viable separation issues to be distributed to the Deputy Director
• Identify all UI claims that require an update
• Identify fraudulent UI claims
• Processes all UI claims for seasonal employees (Parks, DOT, NYPD: School Crossing Guards, DOHMH: Public Health Nurses; Job Training Participants (JTPs))
• Process all UI claims for non-City employees (Cannot Identify) and Poll Workers (9Poll) in a timely manner to comply with the NYS imposed deadline and submit protests
• Discuss work assignments with Deputy Director to resolve problems
• Responsible for uploading and attaching monthly charges to UICTS from the NYS DOL
• Answers and transfers all incoming calls from the NYS Department of Labor (DOL) to appropriate staff
• Responsible to respond to first time charge assessed against the City's account
• Review pending monthly charges for Cannot Identify and 9Polls
• Submit monthly charge protests for Cannot Identify and 9Polls to the NYS DOL
• Responsible for distribution and review of work for all temporary employees
• Responsible for the submission of weekly timesheets for all temporary employees
• Responsible for preparation of documentation for shredding

Please note that the hours/shifts are 35 hours per week / Monday-Friday / 9am - 5pm

Minimum Qualifications

1. Education and/or experience appropriate to qualify for the specific assignment.

Preferred Skills

• Ability to handle sensitive information and maintain a high degree of confidentiality
• Ability to analyze problems and handle potentially difficult situations
• Comfortable working in a fast-paced environment
• Ability to handle multiple activities at a time (e.g., Able to prioritize all work assignments, have strong organization skills, etc.)
• Ability to work independently
• Must possess effective communication skills (written and oral)
• Must possess a strong attention to detail
• Ability to understand and be understood in English
• Strong PC skills, including experience with the Microsoft Office Suite
• Knowledge of PMS and CHRMS

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.