Claim Operator - Intelliswift : Job Details
Claim Operator
IntelliswiftJob Location : Plano,TX, USA
Posted on :
2025-07-17T06:21:55Z
Job Description :
Pay rate range - $20/hr. to $23/hr. on W2 Onsite Key Responsibilities
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- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation reports, theft notifications, and/or warehouse incident reports
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem-solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
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