Citizen Review Board Program Manager - Oregon State Government Jobs : Job Details

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Interviews: Due to the high volume of applications we receive, it may take several weeks after the application deadline for us to schedule interviews.

Who We Are

Juvenile Court Programs (JCP) is within the Court Programs Division in the Office of the State Court Administrator at the Oregon Judicial Department (OJD). JCP develops, implements, and evaluates juvenile court programs for statewide application in the courts and use by the public and government stakeholders. Juvenile Court Programs includes the Citizen Review Board (CRB), the Juvenile Court Improvement Program, the Juvenile Delinquency Improvement Program, the State Tribal Partnership Program, and Family Treatment Courts.

CRB is Oregon's foster care review program. This statewide program conducts federally mandated case reviews of children in foster care. The reviews are conducted by boards composed of volunteers appointed by the Chief Justice of the Oregon Supreme Court. There are 58 boards in 33 of Oregon's 36 counties and approximately 250 volunteers serving on the boards. Each board can have up to five members and two alternate members. CRB has dual legislative purposes: 1) to review the case plans of children in foster care to ensure the placements and services are appropriate and timely; and 2) to advocate for effective policies, procedures, and laws in the child welfare system.

If you are interested in providing information and tools to help people navigate Oregon's courts, improving effectiveness and timeliness of the courts in juvenile law, and in supporting access to justice by eliminating barriers, we encourage you to apply and be part of our team! We are committed to our mission and welcome all candidates who are inspired by our work and values.

Benefits To You

• We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.

• 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.

• OJD will pay you a 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

• Salary offers are made with consideration of the candidate's education and experience.

Position Highlights

JCP is hiring a Citizen Review Board Program Manager to join our team.

In this role, you will oversee and manage the day-to-day operations of the CRB throughout Oregon. You will direct the collection and evaluation of CRB statistics on a statewide basis and make decisions about releasing data to agencies, legislators, and stakeholders. You will research, recommend, and develop new CRB policies, procedures, and forms for staff and external stakeholders. You will also manage the implementation of complex projects and initiatives.

Additionally, you will plan, assign, and evaluate the work of talented employees who perform a range of clerical and administrative duties. You will provide training and orientation to new hires, provide ongoing coaching, mentoring, and motivation for staff, oversee the recruitment of CRB volunteers, and help our field staff manage local volunteer boards. You will meet regularly with your staff to provide feedback and performance evaluations, resolve complaints and conflicts, and determine the team's training needs. You will review and approve leave requests and timesheets and will maintain personnel records. As hiring needs arise, you will help screen applications, conduct interviews, and hire staff.

You will perform high-level liaison work to develop policies, procedures, and laws that impact CRB operations. Working closely with our Juvenile Program Manager, Court Programs Division Director, and juvenile programs team, you will develop and implement short- and long-term strategic plans. You will develop strong working relationships with judges, trial court administrators, OJD staff, other governmental agencies, juvenile legal system partners (e.g., attorneys, the Oregon Department of Justice, the Oregon Department of Human Services, and the Court Appointed Special Advocates network), and community partners concerned with the CRB and the broader child welfare and juvenile justice fields. Part of your time will be spent participating on a variety of child welfare and juvenile justice committees and work groups.

Assigned tasks may be changed to accommodate workload and organizational needs.

Instructions for REQUIRED Cover Letter and Work History/Resume

Your cover letter and work history/resume should demonstrate how you meet the Minimum Qualifications, the Special Qualifications, and the Requested Skills and Attributes, which are listed below.

Cover Letter (REQUIRED)

• Attach your cover letter (not to exceed two pages) in the Resume/Cover Letter section of the application. Your cover letter and filename should include your name.

• In the body of your cover letter, please include responses to all Requested Skills and Attributes listed below.

• Address the cover letter “To the Hiring Manager.”

• Do not use a generic cover letter; please personalize your cover letter for this position. We read every letter.

• Prepare your cover letter before starting your Workday application.

Work History/Resume (REQUIRED)

• Attach your updated resume in the Resume/Cover Letter section of the application. Your resume and filename should include your name.OR

• Complete the Job History/Work Experience portion of your Workday profile if you are not using an updated resume.

Failure to follow these instructions may result in rejection of your application. All application materials will be evaluated for consistency of information, and your letter will be evaluated for grammar, spelling, punctuation, and language use in addition to demonstrated experience.

The application deadline is 11:59 p.m. on the date listed above.

Minimum Qualifications

(These must be evident in your resume or work history.)

The qualified candidate must have a bachelor's degree in public administration, court administration, business, management, or a closely related field.ANDThree (3) years of increasingly responsible management-level experience managing staff and volunteers that supports the duties, knowledge, skills, and abilities for the position.

OR

Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.

Special Qualifications

(These must be verifiable.)

None.

Requested Skills and Attributes

(These must be addressed in your cover letter.)

• Experience managing staff, including hiring, training, motivating, providing feedback, setting goals, assigning and evaluating work, and handling discipline.

• Experience building relationships with internal and external stakeholders, with an emphasis on working cooperatively with parties that may have competing priorities and perspectives.

• Experience planning, managing, and coordinating multiple projects and programs.

• Experience developing and implementing short- and long-term goals.

• Experience using a full array of current software programs and other technology tools to enter and retrieve data, run reports, review and analyze data, and present findings to others.

• Experience managing volunteers, including volunteer recruitment and retention in diverse communities.

• Extensive knowledge of the child welfare system, dependency case rules and processes, and the Citizen Review Board.

• Experience and skill in public speaking and presenting to groups of various sizes.

Working Conditions

• This is a full-time position, and the work schedule is currently 8:00 a.m. to 5:00 p.m. Monday through Friday. This position is FLSA-exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek.

• Some early-morning, evening, weekend, and holiday work will come in cycles, especially during legislative sessions, to meet deadlines and attend meetings.

• Some in-state and overnight travel is required to visit local courts and to participate in meetings and events.

• Hybrid work may be available for this position. All hybrid work assignments begin, end, or change only with administrative authority approval, and onsite availability is required as directed. You must have reliable Internet service at your remote work location. CRB staff are located across the state, which requires frequent use of video, instant messaging, email, and phone for remote supervision and collaboration.

• Daily management and multitasking of projects with conflicting requirements, priorities, and deadlines.

• This position maintains daily professional working relationships with judges, courts, agencies, and professionals under potentially adversarial conditions.

• Frequent phone and in-person contact with people from diverse backgrounds.

• Occasional phone and in-person contact with people who may be facing challenging life circumstances, highly stressful situations, or trauma.

• Long periods of sitting or standing while working at a computer.

• Must use, and be familiar, experienced, and comfortable with using, a full array of current software programs and other technology tools. Regular use of the following equipment: telephone, OJD-assigned computer with multiple monitors, copy machine, fax machine, and scanner.

ADDITIONAL INFORMATIONCriminal Background CheckYou will be subject to a criminal background check if you are a finalist. Adverse results are evaluated on a case-by-case basis and may result in disqualification if the circumstances are directly related to the duties and responsibilities of the position.

Reference Checks

By submitting your application to OJD, you consent to reference checks about your qualifications, your workplace performance, and your work product.United States Employment EligibilityOJD does not offer visa sponsorships. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security's I-9 form confirming authorization to work in the United States. OJD will use E-Verify to confirm that you are authorized to work in the United States.

Future VacanciesApply now if you are interested in this or future vacancies. This job announcement may be used to fill future vacancies in this class of work.Veterans' PreferenceEligible veterans who meet the qualifications will be given preference in the recruitment process. To receive preference, veterans must attach the appropriate documentation after they receive an email in their Workday inbox requesting the information to verify eligibility.The action item, asking veterans to attach their documentation, will arrive after they have submitted their initial application materials. Visit theOregon job opportunities Veteransweb page for additional details, information, and resources.Conduct ExpectationsBecause of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in their personal lives that could reflect on the department. As an employee, you will be expected to preserve the confidentiality of information received in the course of OJD employment.Pay EquityAs an employer, OJD complies with Oregon's pay equity law. Salary offers are made with consideration of the candidate's education and experience. For more information on pay equity, click here.Employee BenefitsClick here to access information specific to OJD employee benefits.

Public Service Loan Forgiveness

OJD is an eligible employer for the Public Service Loan Forgiveness program. To learn more about this program, and how to qualify, please click here.

Questions and Support

• If you require an alternate format to complete the application process, call 503-###-####, or TTY: Oregon Relay Service 711 for the hearing impaired. Be prepared to describe the alternate format needed.

• Workday related information and resources are available here.

• For questions about a specific OJD job posting, call 503-###-#### or email [email protected].

The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills.The more inclusive we are, the better our work will be.