Cisco CUCM Technician - Secret Clearance - ClearanceJobs : Job Details

Zachary Piper Solutions is seeking a Cisco CUCM Technician to join a Federal Program working in Arlington, VA. Responsibilities of the Cisco CUCM Technician include:

• Maintain Cisco UC solutions, including CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, and UCCX.
• Troubleshoot and resolve basic issues involving call routing, SIP trunking, voice gateways (CUBE), and QoS.
• Provide Tier III support and root cause analysis for escalated voice/collaboration issues.
• Work closely with the Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery and availability.
• Support the integration of UC systems with Microsoft Teams, Office 365, and enterprise video conferencing platforms.
• Participate in on-call rotation and after-hours support for scheduled maintenance or urgent outages.
• Assist with DISA STIG compliance, vulnerability remediation, and reporting for systems under RMF.
• Other duties as assigned.

Qualifications for the Cisco CUCM Technician include:

• Associate's degree from an accredited university, or additional years of experience in lieu of degree.
• 3+ years of experience working within Cisco Unified Call Manager environment.
• At start date, must possess a CompTIA Security+CE certification in ACTIVE status.
• At start date, must possess one of the following certifications in ACTIVE status:
• Cisco Certified Support Technician (CCST)
• CompTIA Network+CE
• In-depth knowledge of DoD and industry best practices of Cisco telephony systems.
• Advanced knowledge of:
• Cisco hardware to include Cisco 89800 Series Endpoints
• Catalyst C9300 switches
• Cisco Business Edition 7000 servers
• Cisco software to include Cisco Call Manager Version 15
• Cisco Unity Connection
• Cisco Emergency Responder
• ESXi Version 7
• AlmaLinux Version 8
• Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
• Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
• Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
• Support the team process and participate in cross-functional teams, in a fast-paced and ITIL transitional environment.
• Must have an Active U.S. Secret security clearance.

Compensation for the Cisco CUCM Technician includes:

• Salary Range: $80,000 - $100,000 depending on experience
• Comprehensive Benefits: Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays

Keywords: Cisco CUCM, Unified Communications, VoIP, SIP, H.323, MGCP, Call Manager, IP Telephony, IP Phones, Dial Plan, Call Routing, Voice Gateway, Cisco IOS, CME, CUBE, QoS, VLAN, DHCP, DNS, TFTP, SRST, Jabber, Unity Connection, UCCX, IM and Presence, LDAP Integration, Single Number Reach, Hunt Groups, Call Queuing, Extension Mobility, Device Pools, Regions, Locations, Codec, Transcoding, Media Resources, Conference Bridge, Music on Hold, Call Recording, Call Forwarding, Call Pickup, Call Park, Route Patterns, Translation Patterns, Route Lists, Route Groups, Trunks, Gateways, SIP Trunking, PRI, BRI, PSTN, E911, ESXi Version 7, AlmaLinux Version 8, Fax over IP, Catalyst C9300, Cisco 89800, CompTIA, Network+CE, Cisco Certified Support Technician, Security+CE, Troubleshooting, Wireshark, RTMT, CLI, SSH, SNMP, Network Monitoring, Ticketing Systems, Change Management