Cisco UC Engineer - New Era Technology : Job Details

Join New Era Technology, where People Firstis at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

We currently have a need for a Cisco VoIP Engineer to manage and support an enterprise-level Voice over IP (VoIP) infrastructure. The ideal candidate will have extensive experience with Cisco Unified Communications systems, including CUCM, Unity, UCCX, and Webex. You will play a critical role in maintaining high-availability voice services and ensuring seamless communication across the organization.Global Financial Services, Pharmaceutical or Healthcare experience is strongly preferred.

PRIMARY DUTIES:

• Install, configure, and deploy Cisco VOIP solutions (e.g., Cisco Call Manager, Cisco Unity Connection, UCCX etc.).
• Set up VOIP hardware, including Cisco routers, switches, and gateways, to ensure seamless integration.
• Customize and optimize VOIP features based on organizational requirements.

Troubleshooting & Maintenance:

• Troubleshoot and resolve VOIP-related issues such as call quality, connectivity problems, and system malfunctions.
• Perform routine maintenance to ensure continuous operation of VOIP infrastructure, gateways, and systems.
• Monitor system performance and identify potential issues before they impact end-users.

Support & Training:

• Provide technical support to end-users and assist with resolving issues related to VOIP devices.
• Educate users on how to use VOIP systems effectively.
• Collaborate with IT teams and network engineers to resolve complex network-related issues.
• Plan and execute system upgrades, patches, and new feature implementations.
• Document system configurations, troubleshooting steps, and resolutions to improve future support efforts.
• Keep detailed records of equipment, configurations, and upgrades.

Collaboration with IS Teams:

• Work with the network team to ensure that VOIP traffic is properly prioritized across the network.
• Collaborate with other IS teams to integrate VOIP systems with third party systems.

Compliance & Security:

• Ensure that VOIP systems comply with company security policies.
• Stay up to date on industry best practices and regulatory requirements related to VOIP systems.

REQUIRED EDUCATION:Bachelor's degree in related technical/business areas or equivalent work experience

EXPERIENCE:

At least 5 years' experience deploying, configuring, and administering Cisco VoIP solutions

QUALIFICATIONS:

• Proven experience with Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice applications.
• Strong understanding of VoIP protocols (SIP, H.323, MGCP, SCCP).
• Knowledge of LAN/WAN networking fundamentals
• Familiarity with collaboration tools like Cisco Webex and integration with Microsoft Teams.
• Excellent troubleshooting and analytical skills.
• Strong documentation and communication skills.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team-oriented environment.
• Strong customer service skills to provide technical support to users.

PHYSICAL DEMANDS:

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.

WORK ENVIRONMENT: Onsite at client site in Paramus, NJ 5 days a week. Person must be willing to be vaccinated annually for influenza. Position is contract at one client for 6 months with potential to be converted full time.

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$90,000 - $100,000 USD

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).View our Privacy Policy here

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about this job? *

What is the city and state you reside in? *

Are you able to commute 5 days a week to Paramus, NJ? * Select...

Do you have a minimum of 5 years Cisco Unified Communications experience? * Select...

Does the pay range of $90,000 to $100,000 match your expectations? *

Are you willing to be vaccinated for influenza annually? * Select...

Do you now or will you in the future require sponsorship? *