Cisco Collaboration Engineer - Akron Children's Hospital : Job Details

The Cisco Collaboration Engineer to support, troubleshoot, and maintain our unified communications infrastructure. This role focuses on Cisco voice and collaboration technologies, providing intermediate-level support for incidents and requests escalated from the help desk, as well as participating in projects and system upgrades. Responsibilities:Provide support for Cisco Unified Communications platforms including, Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Webex Calling, Webex Control Hub, Webex Contact Center - Collabrio WFO/ WFM, and Cisco Expressway and Jabber. Troubleshoot VoIP issues, call routing problems (CUBE Router), voicemail issues, and endpoint connectivity. Monitor system health, performance, and capacity across collaboration platforms. Assist in provisioning and configuring IP phones, softphones. Support dial plan modifications, route patterns, translation rules, and SIP trunk configurations. Work closely with various departments and ve...Engineer, Communications, Support, Technology, Healthcare, Experience