Children's Services Manager - Mecknc : Job Details

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Children's Services Manager – Allegra Westbrooks Regional LibraryCharlotte Mecklenburg Library“Follow your calling, Find your career”Please apply by 6/5/25Salary Range $64,490.52 - $80,613.15This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.Location:Allegra Westbrooks Regional Library2412 Beatties Ford RoadCharlotte, NC 28216Position SummaryThe Children's Services Manager leads the delivery of educational, skills and developmental programs and services to youth ages birth to 11 and provides leadership and oversight for the children's department staff. Additionally, the Children's Services Manager serves as an integral member of the branch leadership team. In this role, the Manager contributes to the oversight of building and facilities operations and assumes responsibility for general staff supervision in the absence of the Branch Manager.Essential FunctionsLead and oversee the development of Children's Services staff membersLead scheduling and implementation of programs and services specific to Children's ServicesModel and inspire commitment towards achieving the library's vision, mission, and strategiesPromote literacy and learning among children, families, caregivers, teachers, and youth organizationsDevelop and implement new ways of engaging the community and non-library usersMotivate and offer mentorship to staffProvide timely and consistent performance feedbackIdentify and monitor staff development and training needsEmbody, interpret, and implement the Library's organizational culture, values, and prioritiesDevelop and build an atmosphere of teamwork and camaraderieModel and encourage internal collaboration with co-workers, departments, and the communitySupport a work environment that encourages innovationMinimum QualificationsMinimum of five years of progressive Library experience, specifically in Children, Youth and/or Family Services.EducationMaster's Degree in Library Science from an ALA-accredited institutionLicenses And CertificationsNorth Carolina Public Library certification is required or must be obtained within 90 days of employmentCombination of relevant education and relevant experience accepted? YesPreferred QualificationsDemonstrated passion and commitment to education, lifelong learning and solving community challengesDemonstrated high-energy, highly interpersonal leadership styleDemonstrated ability to create a work environment that embraces change at all levels, and the skills to lead those change processesDemonstrated effectiveness coaching and developing employees, supervisors, and managersKnowledge OfKnowledge, Skills and Abilities:Developmental stages of children, as well as broader education trends and issues related to children and their caregiversChildren's literature, media, and digital platformsEssential, Contemporary Library Functions And ActivitiesMonitoring budgets and ensuring the equitable distribution of resources and budgetSkillsExcellent verbal, grammatical and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills with attention to detailExcellent time management skills with attention to detailAbilitiesBuilding Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, community groups or organizations to help achieve business goalsCommunication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information providedDecision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequenceInformation Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within itTechnical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertiseWork Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellenceContinuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their applicationComputer SkillsExhibit strong comfort level with technology including Microsoft Office 365, project management software, mobile apps, digital materials software, and ILS softwareWork EnvironmentWorks in an office setting with moderate noiseWorks on a public library floor providing services to customers/patronsAllegra Westbrooks Regional Library serves a diverse community of readers, learners, job seekers, entrepreneurs, community leaders, and more. The Children's Services Manager role is crucial to maintaining customer service excellence to meet a variety of needs for children ages 0 -11, preteens, and their caregivers. The ideal candidate will have strong communication and interpersonal skills and be committed to customer and community engagement.SelectionThis classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.Reasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Disclaimer StatementThis is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesGovernment Administration

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