CHILD SUPPORT ENFORCEMENT SPECIALIST IV - EWA, OAHU - State Of Hawaii : Job Details

Salary: See Position Description Location : Island of Oahu Job Type: Various Job Number: 24-0179 Department: Attorney General Opening Date: 04/13/2024 Closing Date: Continuous Recruitment InformationRecruitment Number 24-0179 Salary: $5,369 to $6,535 per month (SR-22, Step D to I) Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors. A continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website. Duties Summary Conduct monitoring and evaluation activities required for the Child Support Enforcement (CSE) program; serve as liaison person for the program's data processing needs; and perform other related duties as assigned. Minimum Qualification RequirementsTo qualify, you must meet all of the following requirements:Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States. Education: A bachelor's degree from an accredited four-year college or university. General Experience: One and one-half (1-1/2) years of professional analytical experience which involved the evaluation and analysis and recommendations for improvement of the operations of an organization, program, facility or service. Such experience must have provided the applicant with knowledge of basic management principles as they relate to effective work organization and staff utilization and basic program evaluation methods. Such experience must also have provided the applicant with the ability to identify and analyze operational/management problems and recommend solutions, prepare clear and concise written and oral reports and develop and maintain effective working relationships with others. Specialized Experience: One (1) year of responsible professional work experience which demonstrated an overall awareness of the child support enforcement program and knowledge and application of laws, rules and regulations relative to child support enforcement. Such experience must have provided the applicant with knowledge of the CHILD SUPPORT ENFORCEMENT PROGRAM goals and objectives and governmental processes. Substitutions Allowed: Relevant substitutions as described in the Minimum Qualification Requirements, will apply. The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please CLICK HERE. 03361:010913:13:CD Other Information The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-###-#### for assistance. PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: ELECTRONIC NOTIFICATION TO APPLICANTS The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings. TESTING INFORMATION The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application. CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the State Recruiting Office's Levels of Review. YOUR JOB BENEFITS WITH THE STATE OF HAWAI'I The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur. A summary of these benefits, which is based on full-time employment, is listed below. Note: Benefits for NON-CIVIL SERVICE appointments will be provided by the hiring department at the time of interview. With Civil Service modernization, effective July 1, 2002, employees appointed to temporary positions may also gain membership in the civil service upon satisfactory completion of an initial probation period of at least six months. As a temporary member of the civil service, you will be eligible to apply for promotion and transfer opportunities to permanent as well as other temporary positions. You may also enjoy other rights and benefits afforded to members of the civil service, with the exception of return rights and placement rights associated with a reduction-in-force of a permanent member of the civil service. Paid Holidays You may be eligible for 13 paid holidays each year; 14 holidays during an election year. Paid Vacation You may earn vacation leave at a rate that other employers find tough to match - 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation. Paid Sick Leave You may earn sick leave at the same rate as vacation - 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations. Other Leaves Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights. Health Insurance The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options. Group Life Insurance The State provides a free life insurance policy for employees. Retirement Plan The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to Premium Conversion Plan Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld. Flexible Spending Accounts Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis. Transportation Benefits Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions. Deferred Compensation The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available. Temporary Disability Insurance Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program. Social Security As an employer, the State also contributes to an employee's social security account. Promotions & Transfers For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch. Training & Continuing Education The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees. Travel Expenses The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state. Incentive & Service Awards The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations. Union & Collective Bargaining Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining. The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii. CLICK HERE for more information on the State of Hawaii's Benefits At-A-Glance. The State of Hawaii is an Equal Opportunity Employer Revised 01/13 01 RECRUITMENT SURVEY (MANDATORY)Completion of this survey is mandatory. You must select one option; multiple selections permitted. The information you provide will be used to improve our recruitment efforts. We appreciate your cooperation. What led you to explore career opportunities with the State of Hawaii?

• State Recruiting Office
• Job Announcement Posting (Visit to the State Recruiting Office or Workforce Development Office)
• Job Fairs
• Consolidated Theatres
• TheBus
• Shopping Mall Advertisements
• Print Advertisements
• Word of Mouth (State of Hawaii Employee, Speaker at a Presentation, School Counselor, etc.)
• Army Partnership for Youth Success (PaYS)
• SkillBridge Program
• LinkedIn
• Facebook, Twitter, Instagram, etc.
• Governmentjobs.com
• Internships
• Other

02 APPLICANT'S ACKNOWLEDGMENT - REQUIRED SUPPLEMENTAL QUESTIONS The responses you provide to these Supplemental Questions will be used in combination with your application to determine whether you meet the qualification requirements and/or your final score. Failure to provide detailed and complete information may result in your application being rejected or receiving a lower score. Please do not submit a resume in place of completing the Supplemental Questions. You must submit verification (e.g., copies of official transcripts or diploma as instructed below) in order to receive credit for education. In general, proof of education downloaded from and/or submitted through the internet will not be accepted. Education obtained outside the United States must be comparable to education earned at a regionally accredited school in the United States. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript. To receive credit for substitute, temporary assignment, or volunteer experience, you must submit an official letter of verification. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number. Any information you submit may be verified. Supporting documents must be either electronically attached to your application or submitted to our office at: State of Hawaii - Department of Human Resources Development - 235 South Beretania Street - 11th Floor - Honolulu, Hawaii 96813. If you previously submitted supporting documents (e.g., transcripts, diploma, driver's license, etc.) to our office, you are not required to resubmit them.

• I acknowledge that I have read, understand and agree to all of the above.

03 APPLICANT'S ACKNOWLEDGEMENT (Continued) Applicants must meet all the requirements for the position they are seeking as of the date of the application, unless otherwise specified. In general, concurrent experiences and/or education will not be double credited unless otherwise specified. Your possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall paid or unpaid experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position. Our calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience. Also, hours worked in excess of 40 hours/week will not be extra credited. Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, not one and a half years.

• I acknowledge that I have read, understand, and agree to all of the above.

04 APPLICANT'S ACKNOWLEDGMENT - MINIMUM QUALIFICATION REQUIREMENTS (Complete information and details) A link to the Minimum Qualification Requirements (MQRs) has been provided in the online job announcement. Please review the MQRs in their entirety.

• I acknowledge I have accessed and read the complete Minimum Qualification Requirements via the live link provided in the online job announcement.

05 BASIC EDUCATION REQUIREMENT Do you possess a bachelor's degree from an accredited 4-year college or university? If No, so state. If Yes, you MUST submit a copy of your OFFICIAL transcripts, identified by job title (Child Support Enforcement Specialist IV) and recruitment number (214396), as verification. NOTE: If you are using relevant work experience in lieu of a Bachelor's degree to fulfill the Education Requirement, clearly describe this work experience in your application. In order to receive credit, this experience must be comparable in scope, level, and quality to comparable knowledge and skills gained via completion of study leading to a Bachelor's degree.

• Yes
• No

06 GENERAL EXPERIENCE REQUIREMENT Do you have One and one-half (1-1/2) years of professional analytical experience as described by the minimum qualification requirements? If No, so state. If Yes, all employers listed below should also be listed on your application. Any information you submit may be verified. Treat each change in position or employer separately. Provide the following for EACH change in position or employer. Note: If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description. Also, incomplete information submitted may require additional information for clarification. A. Name of employer, employment dates (from/to; MONTH/year), average number of hours worked per week, and your job title. B. Describe this employer. Was this a publicly funded agency (e.g., government), private non profit agency, self employment or contract, etc.? What kinds of specific services did it provide? To whom (describe primary clientele)? C. Which department or section did you work in? What were its goals or mission? D. What was the primary function of your position? What were your major duties and responsibilities? Avoid using vague terms such as evaluated, analyzed, etc. E. Describe your duties, if any with this employer as they demonstrated your knowledge or ability in each of the following areas. Include your specific role, the steps you took, and relevant examples. If you have no experience in an area, so indicate. 1. Evaluation, analysis and recommendations for improvement of the operations of an organization, program, facility or service. 2. Knowledge of basic management principles as it relates to effective work organization and staff utilization. 3. Knowledge of program evaluation methods. 4. Ability to identify and analyze operational/management problems and recommend solutions. 5. Ability to prepare clear and concise written and oral reports. 6. Ability to develop and maintain effective working relationships with others. F. How did you gain the knowledge and skills required to perform the duties described in (E1 to E6)? G. Which best describes the level of work you performed (choose one): trainee, assistant, fully independent, or supervisor? H. Did this employer have a separate corporate office or individual to whom management decisions and oversight were referred? How did your responsibilities and authority relate to this office or individual? I. How did your responsibilities and authority differ from those of your own supervisor? If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description. 07 SPECIALIZED EXPERIENCE REQUIREMENT Do you have at least ONE (1) year of professional work experience involving overall awareness of the CHILD SUPPORT ENFORCEMENT program and knowledge and application of laws, rules, and regulations relative to child support? If No, you will NOT meet the minimum requirements for this recruitment. If Yes, provide all of the following for EACH relevant employer. All employers listed below must also be listed on your application. Do not provide a resume in lieu of answering the supplemental questions. Any information you submit may be verified. Treat each change in employer or positions with the same employer separately. The information for EACH employer should include: A. Employer's name, complete dates of employment (Month/year to Month/year), your official job title and average number of hours spent performing child support enforcement work duties and responsibilities. B. Specific description of the employer (e.g., was this a government agency? private business, etc.?) and the services provided. C. What was the primary mission of this employer? Who was its primary clientele? What age group(s) did It serve? D. Was this employer a regulatory agency or did it have enforcement powers? Please explain. E. What was the primary function of your position? What were your major duties and responsibilities? F. Describe your duties, if any with this employer as they demonstrated your knowledge or ability in each of the following areas. Include your specific role, the steps you took, and relevant examples. If you have no experience, so indicate. 1. Overall awareness of the child support enforcement program. 2. Knowledge and application of laws, rules and regulations relative to child support enforcement. Describe your experience and give examples. 3. Knowledge of child support enforcement program goals, objectives and governmental processes. Describe your experience and give examples. G. How did you gain the knowledge and skills required to perform the duties described in (F1 to F3)? H. Which best describes the level of work you performed (choose one): trainee, assistant, fully independent, or supervisor? I. Describe your formal supervisory experience, if any, with this employer. Include the dates, job titles and number of positions supervised, and a description of your supervisory duties. J. How did your responsibilities and authority differ from those of your own supervisor? If your write up is unclear, you may be asked to provide a copy of your official Job/Position Description. 08 SUBSTITUTIONS ALLOWED Do you have education as described in the Minimum Qualification Requirements to be substituted for experience? If No, so state. If Yes, you must submit copies of your OFFICIAL transcripts, identified by job title (Child Support Enforcement Specialist IV) and recruitment number (214396), as verification.

• Yes
• No

09 EMPLOYMENT STATUS SURVEY #1 Completion of this survey is mandatory. You must select one option. This information will assist us with our recruiting efforts. We appreciate your cooperation. Which of the following reflects your current employment status?

• Currently working in the private sector
• Currently working for a non-profit organization
• Currently working for the federal government
• Currently working for the State of Hawaii
• Currently working for another State
• Currently working for a local county agency (e.g., Maui County, City and County of Honolulu)
• Recent Graduate (e.g., high school or college)
• Currently unemployed for the past six months or more
• Recently laid off in the past six months (if you select this option, please indicate the employer in the next question).
• Other (if you select this option, please explain in the next question)

10 EMPLOYMENT STATUS SURVEY #2 Completion of this survey is mandatory. This information will assist us with our recruiting efforts. We appreciate your cooperation. If you selected recently laid off in response to Employment Status Survey #1, please indicate the name of the employer from which you were laid off. If you selected other in response to Employment Status Survey #1, please explain. if these two options do not apply to you, please indicate N/A. Required Question