Chief Student Experience Officer - EdSurge : Job Details

Chief Student Experience Officer

School of Professional Studies

The CUNY School of Professional Studies (CUNY SPS) seeks an exceptional leader and experienced student services administrator in online education to serve as its inaugural Chief Student Experience Officer.

Reporting to Dean Lisa R. Braverman, the CSXO will join the School of Professional Studies at a time of significant enrollment growth. The CSXO will have the opportunity to further establish CUNY SPS as a model of student-centric online learning, delivering transformative online student experiences and promoting a holistic approach to student support and success.

The CSXO will oversee and expand the student services organization, leading its student experience and engagement strategies, and providing strategic and operational leadership to student-facing units across CUNY SPS. The role involves advocating for student needs, resources, and services both internally and externally, and representing the school on CUNY System councils, committees, and task forces.

Learn more and download a detailed leadership profile at this link.

CUNY SPS offers a wide range of online degrees, certificates, and workplace learning programs tailored for working adults. Recognized as a national leader in online education, it provides the most extensive online program offerings within CUNY. It is the only undergraduate all-transfer college and the only fully online school in the CUNY system.

As an engine for social mobility, CUNY SPS provides in-state tuition to all students, regardless of residence. Its flexible, customizable online programs enable students to balance work, family, and education.

The faculty are leading practitioners in their fields, renowned for online teaching and actively supporting students in exploring passions and discovering their potential.

U.S. News & World Report ranks CUNY SPS No. 6 for its 2025 list of Best Online Bachelor's Degree Programs and No. 2 among the Best Online Programs for Veterans. Its online bachelor's program in psychology is ranked No. 9, and the online master's in nursing is ranked No. 25.

The ideal candidate will have demonstrated leadership in serving adult learners online and the ability to leverage data analytics to support a scalable, high-volume student services operation.

A bachelor's degree from an accredited university is required, along with at least eight (8) years of experience in higher education student services administration and four (4) years serving online and/or adult learners and programs. A master's degree is preferred.

WittKieffer is assisting CUNY SPS in this search. Applicants should submit a CV or resume and a letter of interest via this link. Review of applications will begin immediately and continue until the position is filled.

Confidential inquiries can be directed to Christy Pratt, Philip Tang, and Jess Cummings at [email protected].

The position is based at the CUNY SPS campus in New York City. It is not a remote role.

The salary range is $155,000 to $185,000.

CUNY encourages applications from people with disabilities, minorities, veterans, and women. The university is an equal opportunity employer and prohibits discrimination based on protected categories including sexual orientation and gender identity.