Duties Description: ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Reporting to the Executive Deputy Chief Information Officer, the Chief Strategy Officer will lead the development and execution of strategic initiatives that advance the organization's mission and goals. This senior leadership role will be responsible for driving innovation, fostering collaboration, and ensuring the effective delivery of technology solutions and services to the citizens of New York State. The Chief Strategy Officer will play a critical role in shaping the future of technology within the state government, focusing on strategic leadership, technology advisory, and process improvement. Duties include the following:
- Lead the development and implementation of the organization's strategic technology plan, aligning it with the overall goals and objectives of the state government.
- Define and monitor key strategic KPIs for product delivery and operational excellence.
- Define and adjust strategies based on internal and external performance feedback.
- Assess agency capability to deliver on strategic initiatives.
- Identify and evaluate emerging technologies and trends, providing strategic recommendations on leveraging them to improve government services and operations.
- Lead research, strategy creation, and development of new data products and services.
- Expand the organization's research and analytics offerings.
- Collaborate with internal teams to ensure alignment and effective execution of strategic initiatives.
- Create, track, and visualize metrics related to strategic initiatives and performance.
- Drive strategy, lead initiatives, and transform customer service experience.
- Lead internal and external consulting engagements, maturing services, and assisting with business development.
- Oversee and coach engagement managers, strategy analysts, and product managers.
- Coordinate with team members to scope and resource projects.
- Provide strategic guidance and support to other departments on technology-related matters.
- Develop and maintain strong relationships with key stakeholders, including government agencies, industry partners, and community organizations.
- Ensure compliance with all laws, regulations, and policies.
- Oversee project management and business analysis activities related to strategic initiatives.
Minimum Qualifications: Nine (9) years of experience in developing, leading, and managing strategic initiatives for large complex agencies or companies.
Four (4) of which must have been at the management level, with strong foundational knowledge of technology trends, strategic planning principles, and organizational change.
Preferred Qualifications:
- Bachelor's degree in a related field (e.g., Computer Science, Information Technology, Public Administration, Business Administration).
- Extensive senior-level experience in a technology leadership role, preferably within government or the public sector.
- Proven track record of successful strategic planning and initiatives.
- Deep understanding of government operations, technology trends, and strategic planning principles.
- Strong leadership and management skills, with the ability to lead without direct authority.
- Excellent communication, interpersonal, and presentation skills.
- Ability to build and maintain relationships with key stakeholders.
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