Chief People Officer - Credit Union National Association : Job Details

Are We The Place For You?Pasadena Federal Credit Union ($380M, Pasadena, CA) is seeking its next Chief People Officer. Since its founding in 1935, it has grown to serve more than 25,000 members across Pasadena, San Gabriel, Sierra Madre, Covina, Huntington Park, and Glendale. We've measured our success based on the well-being of the communities we serve, and we are proud to serve our members with superior service, financial education, investment in our community, and a focus on doing good. In October of 2023, Pasadena Federal Credit Union became community chartered. In March of 2024, we completed a merger with Pasadena Service Federal Credit Union, bringing together two Pasadena credit unions with a combined legacy of over 150 years.

Our headquarters are in Pasadena, California, where we've proudly been recognized as the “Best Credit Union” in the San Gabriel Valley multiple times over the past decade, including consecutive awards from 2019 through 2024. We've also earned the “Best of Pasadena” award for credit unions from Pasadena Weekly. In 2024, we were named the “Favorite Credit Union” in the San Gabriel Valley by the Pasadena Star-News and the San Gabriel Tribune. Additionally, DataTrac acknowledged our value to our members by honoring us with their “Great Rate Award” for credit cards, auto loans, certificates, money market accounts, and more.

At Pasadena Federal Credit Union, our mission is to Engage, Educate, and Inspire every community member. We engage by building meaningful relationships with our members, understanding their unique needs, and providing personalized financial solutions that empower them to achieve their goals. We educate by offering resources, tools, and guidance to help our members make informed financial decisions, promoting financial literacy, and fostering long-term financial well-being. We inspire by creating a supportive and inclusive environment where members feel valued and motivated to pursue their dreams, knowing they have a trusted partner in us who is committed to their success. Our mission reflects our dedication to being a financial institution and a positive force in our community, helping every member thrive.

Is This the Career for You?The Chief People Officer at Pasadena Federal Credit Union will serve as a futuristic and visionary leader in cultivating a high-performance, innovative organizational culture aligned with transformative industry trends. This role integrates advanced technology, data-driven insights, and strategic foresight to elevate the workforce and operational excellence, ensuring the credit union remains at the forefront of the financial services landscape.

Reporting directly to the President/Chief Executive Officer, the Chief People Officer will develop and execute innovative talent management strategies, harnessing next-generation tools such as AI, virtual collaboration platforms, and immersive experiences to enhance employee engagement, development, and organizational agility. They will focus on shaping a forward-thinking culture that promotes continuous learning, diversity, inclusion, and strategic agility.

Aligned with the Credit Union's mission and long-term growth objectives, this leader will leverage automation, digital workflows, and real-time analytics to optimize HR processes, elevate member and employee experiences, and foster cross-departmental collaboration. They will collaborate closely with executive leadership and stakeholders to cultivate a culture founded on innovation, emotional intelligence, and service excellence.

The Chief People Officer will be responsible for shaping the organizational mindset, inspiring confidence, and conveying key information effectively to the Board of Directors, strategic partners, and associates. This role emphasizes developing individuals and teams, instilling a shared vision, and promoting leadership competencies that drive success amid a rapidly evolving industry landscape.

Additionally, this executive will serve as a key influencer in strategic change management, guiding the organization through transformation initiatives that foster engagement and organizational capability. They will coach and mentor teams to adapt to new technologies and industry trends, identifying innovative opportunities for process efficiencies that support the Credit Union's strategic mission.

By integrating a modern, tech-forward approach with a deep commitment to cultural and talent excellence, the Chief People Officer will ensure Pasadena Federal Credit Union remains a distinguished, forward-looking leader committed to nurturing a dynamic, resilient, and member-centric organization.

Help Us Get to Know YouReady to take the next step in your career? We're looking for a seasoned leader with a bachelor's degree in business, HR, or a related field (or equivalent experience) and at least 10 years of relevant experience. You should bring a strong background in change management, strategy execution, and team leadership, along with a solid understanding of regulatory requirements. Success in this role requires excellent communication skills, the ability to influence and collaborate across departments, and experience building strategic partnerships. Strong organizational skills and familiarity with standard business software are also essential. Professional certifications such as SHRM-SCP or SPHR are highly desirable.