Chief Officer, Field Operations - Metropolitan Transportation Authority : Job Details

Overview

Chief Officer, Field Operations role at Metropolitan Transportation Authority (NYCT). The Chief Officer, Field Operations is responsible for planning, directing, and controlling field operations and administrative activities across Subdivisions A, B, and C. This role communicates through the layers of management, knows when to escalate matters to Leadership and how to communicate uncertainty. It establishes divisional goals, translates Executive Leadership's vision into innovative solutions, and ensures workforce accountability by implementing process improvement initiatives to enhance safety, proficiency, and workforce availability. The Chief Officer allocates resources effectively, balances stakeholder interests, and supports system expansion, recovery, and resiliency efforts, as well as the Capital Program and growing ridership. The position also spearheads new initiatives affecting transit operations and safety, and ensures thorough investigations of incidents, fostering a cooperative labor / management environment.

Job Information

• Title : Chief Officer, Field Operations
• First Date of Posting : 08 / 27 / 25
• Last Date of Filing : 09 / 17 / 25
• Authority : NYCT
• Department : Subways
• Division Unit : Service Delivery
• Reports To : Vice President & Chief Officer, Service Delivery
• Location : Queens, New York
• Hours of work : Various
• Compensation : Min : $170,025 – Max : $233,166 / Exec HAY 1578

Responsibilities

The position of Chief Officer, Field Operations is responsible for planning, directing, and controlling field operations and administrative activities across Subdivisions A, B, and C. This role communicates through the layers of management, knowing when to escalate matters to Leadership and how to communicate uncertainty. It establishes divisional goals, translates Executive Leadership's vision into innovative solutions, and ensures workforce accountability by implementing process improvement initiatives to enhance safety, proficiency, and workforce availability. The Chief Officer allocates resources effectively, balances stakeholder interests, and supports system expansion, recovery, and resiliency efforts, as well as the Capital Program and growing ridership. The position also spearheads new initiatives affecting transit operations and safety, and ensures thorough investigations of incidents, fostering a cooperative labor / management environment.

Education And Experience

A bachelor's degree in Transportation Management, Business Management, Public Administration or a related field; or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree

Twelve (12) years of related experience, of which five (8) years must have been in a managerial / supervisory capacity.

Desired Skills

• Excellent thought and strategic leadership skills.
• The ability to think creatively and flexibly manage large stakeholder issues related to major interdivisional projects.
• Strong business acumen and excellent communication and presentation skills.
• Proven skills in managing highly motivated staff and effectively providing oversight on a vast suite of intersecting projects.
• Demonstrated experience in project management and development.
• Proven ability to lead change management efforts, ensuring smooth adoption of new processes, technologies, and strategies.

Selection Method

Based on evaluation of education, skills, experience, and interview.

Other Information

As an employee of MTA-NYC Transit, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $101,379 per year or if the position is designated as a policy maker. This figure is subject to change.

How To Apply

Qualified applicants can submit an online application by clicking on the APPLY NOW button from either the CAREERS page or from the JOB DESCRIPTION page. If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Manufacturing

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