Chat Support Representative - Temp-to-Hire (Work From Home) - Genesco : Job Details

We are seeking dedicated and customer-focused individuals to join our team as Temp-to-Hire Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, emails, and SMS messages - assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers. Note: Work From Home opportunity available only to Tennessee residents. Key Responsibilities: Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date. Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information. Brand R...Support, Business Operations, Representative, Internet, Retail, Performance