Centralized Scheduler - UNC Health Care : Job Details
Centralized Scheduler
UNC Health CareJob Location : Rocky Mount,NC, USA
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians. Responsible for informing patient and/or physician staff of proper preparation and instructions for tests ordered, and any pre-certs they need to acquire. Responsible for verification of orders for all appointments scheduled. Must maintain effective communication with physician offices and ancillary departments with the hospital.
Responsibilities:
Scheduling Competency Skills Assessment
Communicates effectively with external customers over the telephone.
Efficient and accurate keyboard usage
Processes requests for appointments
Uses good judgement in determining the type and location of requested appointment
Collaborates with clinical staff to accommodate appointment requests.
Obtains physician order for appointment/ procedure as necessary
Coordinate special tests with Radiologist availability schedule
Create a visit in the billing system in conjunction to the scheduled appointment
Reschedule or cancel appointments as requested
Perform medical necessity screening on all Medicare Patients
Accurately and completely complete the Accept format as designed by the clinical department for each appointment type
Notify caller of any scheduling preparations attached to each appointment type as designed by the clinical department.
Processes faxes received either by external fax or fax software (Proficient)
Accurate use of medical terminology
Other information:
Certified Healthcare Assess Associate from National Association of Healthcare Assess Managers (NAHAM) preferred
2 years of experience in Healthcare/Medical - Medical Secretary Knowledge of medical / imaging terminology Telephone experience required.
Significant computer experience required Working knowledge of hospital scheduling system preferred.
Customer Service experience required.
Job Details
Legal Employer: Nash Hospitals
Entity: Nash UNC Health Care
Organization Unit: NGH Registration Discharge
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Day Job
Location of Job: NASH HC
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.