Central Office Technician (Transport Equipment) - AFL Telecommunications : Job Details

ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data, and video networks.

AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers.

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The Central Office Installation Technician is responsible for all aspects of equipment installation and repair at our clients' locations. Technical elements of the job include troubleshooting basic connectivity and mechanical issues. This includes fiber, transport equipment and all critical infrastructures within a central office. They must be knowledgeable in, and abide by National and Company safety codes and practices. The position requires traveling to client sites and ensuring top-notch customer service. Previous knowledge of Telecommunications and Data maintenance and repair is required.

• Physically place, remove, or modify working and non-working equipment including the following:
• Cable trays and/or racking.
• Data equipment cabinets and frames, data servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, firewalls.
• BDFBs and fuse panels.
• Identify, label, measure, terminate and physically route the cables that supply AC and/or DC power or transmit data in various technical spaces.
• Conduct testing and document performance characteristics of hardware and software; determine efficiency, reliability, and compatibility with existing system.
• Ability to research issues and escalate to appropriate team members for resolution.
• Resolve equipment and technical issues as they arise.
• Read, analyze, and interpret detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)
• Perform quality validation on in-process and completed work.
• Complete operations paperwork (e.g., expense reports, timesheets, job documentation, etc.) including daily job status reports as requested.
• May oversee the work of less experienced installers; assume responsibility for the successful completion of installation projects.
• Act as a customer contact; interface with customers and local supervisors regarding project status
• Interact with all members of the organization including Installation, Engineering, Project Management
• Perform other duties as requested.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of ALTA Telecommunications.
• Other duties as assigned by Manager.

• Flexible open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
• Detail oriented excellent attention to detail with the ability to follow through on assigned tasks
• Independent - ability to work well under limited supervision
• Analytical Thinking/Problem Solving - capable of complex reasoning analysis
• Results focused driven to achieve
• Interpersonal skills able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
• Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously
• Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

• Knowledge of server/storage/network hardware.
• Excellent time management skills.
• Valid US Drivers License and clean MVR
• Must be able to see in color and work at height
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts.
• Dependable and trustworthy.
• Process oriented.
• Must be able to lift 75 lbs.
• Strong verbal and written communication skills

• Proficient use of all hand and power tools
• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds. Carrying of loads up and down stairs. Reaching and/or grasping.
• Must work outdoors in all weather conditions.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Exposure to noisy or dusty conditions. Exposure to chemicals and solvents.
• Exposure to mechanical, electrical, and/or other hazards. Use of standard office equipment.
• General testing knowledge required