Central Intake and Assignment Coordinator - The Jewish Board : Job Details

2488 Grand Concourse, Bronx, NY 10458, USA Req #24734

Wednesday, January 8, 2025

Make a bigger difference

At The Jewish Board, we don't just make a difference – we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.

Reasons you'll love working with us:

• If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
• We're committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.
• With 70 locations throughout the five boroughs, you can work close to where you live.
• You'll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.

PURPOSE:

The Jewish Board's Community Behavioral Health treatment programs provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, to instill hope, and to strengthen resiliency. Our programs work closely with community partners to address health disparities in our neighborhoods while also celebrating the strengths and resilience of our communities.

POSITION OVERVIEW:

The Coordinator of Central Intake and Assignment aids and facilitates intake and assignment processes for all Community Behavioral Health Clinic and CCBHC clients. The duties associated with this position include, but are not limited to, daily tracking of all clients in pre-admit, intake, assignment or re-assignment status. The Coordinator of Central Intake and Assignment is responsible for managing and enhancing the client experience throughout the intake and assignment process by ensuring each client's needs are handled timely. Additionally, this position is responsible for supporting program operations by working closely with clinics, One Call and CCBHC staff in ensuring intake, assignment and re-assignment operations are conducted efficiently.

KEY ESSENTIAL FUNCTIONS:

• Tracking clients in pre-admit, intake, assignment or re-assignment status.
• Working with program to ensure timely pre-admit discharges.
• Tracking new hires to monitor for changes in clinic and CCBHC client capacity.
• Tracking terminations to identify clients needing reassignment.
• Tracking inactive clients and collaborating with program to ensure such clients are scheduled or discharged as appropriate.
• Monitoring changes in caseloads to identify case assignment opportunities.
• Tracking future Intake appointments to monitor for changes in client pipeline.
• Weekly review of intake no shows and cancellations to identify clients that need a pre-admit discharge or to be rescheduled.

CORE COMPETENCIES:

• Excellent communication and interpersonal skills.
• Self-starter: Independently assesses, initiates, and completes tasks; supports organizational mission and pursues professional growth.
• Problem-solving: Objectively analyzes situations and independently finds solutions.
• Quality assurance: Detail-oriented and highly organized.
• Ability to work in a fast-paced environment balancing multiple competing priorities.
• Teamwork: Collaborates effectively and responds constructively to feedback.

EDUCATIONAL / TRAINING REQUIRED:

• Bachelor's degree in business, healthcare or related field.

EXPERIENCE REQUIRED:

• Minimum four years of working in a busy administrative and/or clinical role.
• Proven track record of excellent organizational skills and keen attention to detail.

COMPUTER SKILLS REQUIRED:

• Experience working with electronic medical records and proficient with Microsoft Office, particularly Excel.

WORK ENVIRONMENT / PHYSICAL EFFORT:

• Hybrid work setting. Position entails a combination of in-person and remote work.
• Travel required between program locations and other Jewish Board sites.

If you join us, you'll have these great benefits:

• Generous paid time off in addition to agency holidays and 15 sick days.
• Affordable and high-quality medical/dental/vision plans.
• Tuition assistance and educational loan forgiveness.
• Free continuing education opportunities.
• 403(b) retirement benefits and a pension.
• Flexible spending accounts for health and transportation.
• 24/7 Accessible Employee Assistance Program.
• Life and disability insurance.
• Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee.

Who we are:

The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.

More on Equal Opportunity:

We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.