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Summary/Objective
The Center Manager is responsible for overseeing a FullSpeed Automotive facility to ensure it delivers the highest operational standards and excellent customer experiences. The role involves creating an environment that meets customer service expectations, drives accountability, sales goals, controls costs, and manages profitability. The manager also ensures team members are trained, workplace safety is maintained, and fosters a culture of teamwork and customer service.
Duties and Responsibilities
- Preferably 1-2 years in Automotive Retail Management and 2-3 years managing people.
- Engage customers by building relationships that make them feel like guests.
- Attract and manage local fleet businesses while taking care of local customers.
- Meet or exceed sales goals daily by completing vehicle health checks and using FSA systems.
- Complete computerized work schedules, performance plans, and opening/closing procedures.
- Control shop costs including parts, equipment, operational expenses, and labor.
- Build and lead a team of engaged, service-oriented technicians and mechanics, including hiring and fostering a service-driven environment.
- Oversee daily operations, service bay organization, store readiness, and inventory management.
- Deliver results with a customer-focused approach, always seeking to improve.
- Proficient in technology and capable of using computer systems.
- Pit Crew Certified (internal candidates).
- Results-driven with strong business acumen and understanding of P&L management.
- Deliver exceptional customer experience with honesty, humility, and integrity.
- Maintain a hands-on approach, caring for team and guests, with an owner mentality.
- Adapt to industry changes and meet customer needs flexibly.
- Maintain a strong store presence, including weekends and non-traditional hours.
- Implement safety protocols, ensure OSHA compliance, and conduct safety training.
- Monitor and enforce security measures to protect assets and vehicles.
- Ensure compliance with safety, environmental, and employment standards.
Why Join Us?
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Employer Paid Life Insurance
- Paid Time Off
- 401(k) with employer match
- Bonus Plan
- Employee Discount Program
- Growth Opportunities
Note: This description outlines general responsibilities; additional duties may be assigned. Employment is at-will, and employees must follow all instructions and laws.
Equal Opportunity Employer Statement: FullSpeed Automotive is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected characteristics.
Job Qualifications
- Driver's License
- Successful background check
- Ability to lift over 40 pounds regularly
- Ability to bend, reach, and stand for long periods
- State inspector or emissions certifications are a plus
Seniority Level
Employment Type
Job Function
- Management and Manufacturing
Industries
- Motor Vehicle Manufacturing
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