Center Director - Fountain Life, LLC : Job Details

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About Fountain Life

Fountain Life is changing healthcare from REACTIVE to PROACTIVE. We provide an innovative, fully integrated platform delivering best-in-class predictive, preventative, personalized, and data-driven health. We are your fiduciary, continuously monitoring the world for the latest breakthroughs in science and technology that can augment your healthspan, lifespan, and performance like never before. All in one place, in a spa-like experience. Welcome to your best life, lived well. Welcome to Fountain Life.

Fountain Life Lives By The Following Customer Experience Promises

• I will always strive to surprise and delight our members.
• I will over deliver and exceed members expectations.
• I will always consider a member's emotional journey, the goal is for every member to feel safe, empowered, and educated.
• I will always be respectful of our member's time and strive for a seamless experience.
• I will strive to make the entire journey intuitive, educational, and understandable.
• I will ensure that all results are simple to understand, data driven, and actionable.
• I will continually look for ways to digitize, dematerialize, demonetize, and democratize.
• I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21st century experience.
• I will ask for feedback and always strive to be better.
• I will create memorable experiences.

What will you do?

The Center Director will act as the liaison between senior leadership and the clinic, while continuously articulating Fountain Life's vision and strategic direction. They will ensure that all team members are working together efficiently, with a common goal in mind – assisting members on their path to optimal wellness. The Center Director will make sure all members are receiving a premium, consistent customer experience and that they are leaving feeling confident with their plan and Fountain Life at top-of-mind.

• Responsible for overall P&L outcomes adhering to the budget
• Interviewing and selection of Center and Care Team staff
• Onboarding and continued training of Center and Care Team staff
• Managing daily schedules of clients
• Daily scheduling of all staff
• Manage membership renewal process, ensuring Care Teams remain compliant to process
• Conducting annual reviews
• Conducting feedback sessions and potential documentation to Center staff
• Regular inspections of policies and procedures to ensure compliance
• Obtaining and resolving any client/member feedback in a timely manner
• Ensuring Center staff is following up with any client/member requests in a timely manner
• Clinic Operations and Resource Allocation
• Ensure members feel safe, empowered and educated, and that the process is intuitive and easy to understand
• Budget and allocate all resources to achieve optimal clinic outcomes
• Continually ask for feedback from team and listen for operational improvements; communicate clinic performance to VP of Operations
• Work to achieve the 4Ds (digitize, dematerialize, demonetize, democratize) with as many processes as possible
• Staff Management
• Ensure that all staff performs their duties in a professional and responsive manner, and are giving members the 21st century experience that they expect from Fountain Life
• Recruit and train employees; provide constructive feedback; evaluate their performance
• Responsible for compliance to legal guidelines (e.g. health and safety), internal policies and quality standards
• Ensure all staff are aligned with the company's overall vision and standards for member experience
• The Center Director will report to the Director of Clinical Operations
• Center Director must be able to effectively manage people and clinic operations, as well as budgets and technology, in a way that will positively contribute to Fountain Life's overall success and growth. This will require expert coordination, complex problem solving, excellent time management, and superior active listening skills gained from previous managerial experience. Top candidates will have a deep respect for policies and ethics and can inspire that in others.

Must-Have's

• Bachelor's degree in business, medical science, or another relevant field
• Previous experience in a managerial position
• Solid understanding of budgeting, resourcing, and performance evaluation procedures
• Advanced knowledge of standards and regulations in the clinical field
• Understands and follows organization safety and security requirements
• Excellent communication, organizational and leadership skills
• Ability to problem-solve and resolve complex issues
• Medical imaging or other clinical experience a plus

Nice-to-Have's

• Previous experience in a clinical setting
• Graduate degree is an asset

Education And Experience

• Bachelor's degree (or equivalent experience) in business administration or similar field

Inclusion and Equal Opportunity Employment

Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

The Pay Range For This Role Is

120,000 - 120,000 USD per year (Naples Center)

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Health and Human Services

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