CDnA - Director, Customer Insights, Obesity - Amgen : Job Details

Join Amgen's mission of serving patients. Our focus is on four therapeutic areas—Oncology, Inflammation, General Medicine, and Rare Disease—and we strive to research, manufacture, and deliver innovative medicines to help people live longer, fuller lives. Our award-winning culture is collaborative, innovative, and science-based.

In this vital role the Customer Insights Director will be responsible for driving customer insights that shape strategy and key decisions for the obesity portfolio, including MariTide and pipeline assets. This includes leading a team that generates insights by integrating a myriad of sources that may include internal knowledge, strategic secondary analytics, and primary market research.

The individual in this role is a collaborative business partner that can align business questions with impactful insight generation approaches and influence commercial perspectives on franchise/product strategy, brand building, and internal governance decisions. They are an effective communicator and storyteller and a passionate champion of insights-driven strategy. They can proactively engage partners and drive alignment on an approach that advances thinking and enables objective, data-driven decision-making in the face of ambiguity.

This position reports to the Executive Director, Obesity Lead, within CD&A but will work day-to-day with Global partners including Marketing, Value & Access, Forecasting, Competitive Intelligence, Analytics, etc.

Flexible commuter role to Thousand Oaks, CA headquarters site. You will work on-site a minimum of 3 days a week.

• Lead teams synthesizing information from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to develop strategic insights that address business needs
• Integrate insights and knowledge to develop business cases and facilitate workshops to support clinical development plans, lifecycle management and other strategic decisions
• Plan, design and conduct primary market research with a research agency for assets across various phases of the product lifecycle to enable strategic decision making
• Lead ad hoc strategic secondary analytics to inform strategic decisions
• Clearly communicate insights and recommendations to audiences, including senior leadership, and advocate for insights-driven decision making
• Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans
• Identify, evaluate, and manage relationships with vendors and look for opportunities to innovate and advance capabilities
• Manage and develop direct reports, while leading select projects as needed
• Ensure routine and ad-hoc projects comply with Amgen SOPs and meet quality, timeliness, and budget expectations

Basic Qualifications:

• Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
• Or Master's degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
• Or Bachelor's degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience

In addition to meeting at least one of the above requirements, you must have at least 4 years of experience directly managing people and/or leadership experience leading teams, projects, programs, or directing allocation of resources. Your managerial experience may run concurrently with the required technical experience referenced above.

Preferred Qualifications:

• Demonstrated exceptional business acumen, strategic thinking, and ability to influence key decisions
• Ability to independently extract, analyze, treat, and consolidate data from sources with rigor and accuracy and translate into actionable recommendations
• Excellent oral, written and presentation skills with the ability to explain complex concepts clearly to senior management
• Ability to work collaboratively in cross-functional environments
• Ability to balance multiple stakeholders and projects in parallel
• Strong knowledge of drug development, commercialization and the broader healthcare industry
• Experience leading primary research

We support your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The base salary range is posted for the U.S. (excluding Puerto Rico) and will vary based on factors such as skills, experience, and qualifications. In addition to base pay, Amgen offers a Total Rewards Plan including health and welfare benefits, retirement plans, work/life balance, and career development opportunities.

• A comprehensive employee benefits package, including group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid arrangements where possible

Apply now and make a lasting impact with Amgen. We do not have a hard application deadline; we will continue accepting applications until we select a candidate.

Equal Opportunity Employer statement and accessibility information are provided in accordance with applicable law.