Casino Host - Penn National Gaming - Penn Entertainment : Job Details

Develops relationships with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food and beverages, and assists with special requests. Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Penn. Play program. Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events. Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. Makes decisions regarding valua...Casino, Customer Service, Business Services, Business, Sales