Cash Application Specialist - Bandwidth : Job Details

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Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support.Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Cash Application Specialist will primarily focus on posting various cash receipts, including ACH, wire, lockbox, paper checks, in the ERP systems, along with customer refunds, NSF, adjustments, weekly auto pays, and reconciling customer balances to the several Billing systems. A new hire will also assist the Billing and Collection teams with customer inquiries to track payments and help resolve discrepancies.

*This role works 100% in-office out of our Raleigh HQ

What You'll Do:

• Reconcile and accurately post and apply receipts into multiple systems from online lockbox reports, ACH/Wires, credit cards and paper checks according to the customer's remittance
• Research unidentified receipts using internal sources, written communication or phone inquiries to determine appropriate recording of receipts
• Manage auto pay accounts through ACH and credit card processors
• Respond to tickets from the Billing Team regarding customer inquiries
• Reconcile multiple billing systems to the accounting system AR sub ledger
• Research and resolve customer account issues
• Assist with reviewing aged accounts receivable reporting
• Maintain receipt records, files and documentation
• Assist various departments with questions regarding receipts
• Verify and communicate to business partners when customer deposits have been received
• Work on cross functional teams for special projects
• Effectively communicate to peers and management in regards to work tasks and deadlines

What You Need:

• Education:
  • Associates or bachelor's degree in Accounting/ Finance
• Experience:
  • 1-3 years of previous cash applications, accounts receivable and/or billing experience
• Skills:
  • Intermediate Excel skills.
  • Analytical, detail-oriented and organizational skills.
  • Must be able to multitask on a day-to-day basis.
  • Strong verbal and written communication skills.
  • Data entry, documentation, problem solving, and reporting skills.
  • Positive attitude and desire to work with a fun, hardworking company where your output counts and is immediately visible and recognized.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionAccounting/Auditing and Finance
• IndustriesSoftware Development

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