Case Manager, Residential Recovery - South Middlesex Opportunity Council : Job Details

Summary: Provide individual and group counseling, case management services, and program activities for the program's clients.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.

• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.

• Establish a treatment plan for each individual.

• Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.

• Coordinate all services required by the treatment plan.

• Ensure clients comply with program guidelines and complete assigned daily chores.

• Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.

• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.

• Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.

• Support clients in their continued economic development planning.

• Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.

• Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.

• Participate as a member of the Case Management team, attend all team meetings.

• Conduct groups and workshops related to the clients' needs as appropriate.

• Assist clients in arranging appointments and transportation.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.

• Other duties as assigned.

Knowledge and Skill Requirements:

• Minimum of one year experience in Human Services or related field.

• Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.

• If applicable, a minimum of 3 years continuous sobriety.

• Minimum one year assessment, advocacy and case management skills.

• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.

• Ability to work independently and collaboratively.

• Strong written and verbal communication skills.

• Must have valid driver's license, reliable transportation and meet insurance standards.

Organizational Relationship:

• Directly reports to Clinical Supervisor and Program Director.

• Direct reports for this position are none

Physical Requirement:

• Ability to drive a vehicle

• Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee's personal vehicle is required. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace.

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Manager position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

Tuesday - Saturday

Tuesday; 2pm-10pm

Wednesday - Saturday; 8am-4pm

35