Case Manager - Catholic Charities of Baltimore : Job Details

Sarah's House is a supportive housing program offering emergency shelter and project-based housing with an array of services for families experiencing homelessness in Anne Arundel County. We provide safe shelter, daily meals, and casework support for those in need. As a supportive housing program for families experiencing homelessness, Sarah's House is much more than just a safe place to sleep. Our goal is to effect positive change in the families we serve by providing supportive services.

Catholic Charities of Baltimore, Sarah's House, is looking for a Case Manager, who will provide intensive case management including, but not limited to, as-needed home visitation services to participants/clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday - Friday 9am - 5pm and must be able to work one evening shift per week from 12pm - 8pm.

Job Duties & Responsibilities:

• Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
• Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona SelfSufficiency Matrix, and accurately documents and communicates results to inform service planning.
• Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
• Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
• Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency and takes initiative to ensure service alignment with individual goals.
• Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
• Assists clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
• Work with clients to primarily focus on improving quality of life in obtaining stable and permanent housing, goal setting, case planning and personal development
• Acts as a liaison with various agencies including, but not limited to, Department of Social Services (DSS) and Veteran Administration (VA).
• Facilitates guests in obtaining and maintaining permanent housing.
• Assists in assuring the safety and security of guests.
• Other duties as assigned.

Education and Experience Requirements:

• Bachelor's degree in human services, Social Work, or related field.
• Two years related experience.
• Excellent knowledge of case management and crisis intervention services.
• An equivalent combination of education and experience may be considered.
• Requires the ability to utilize computer systems and software necessary to perform position functions. Basic Windows PC, web browsing (i.e. Chrome, Internet Explorer, etc.), and Microsoft Outlook skills required. Other Microsoft Office application knowledge, such as Word, Excel PowerPoint, Skype, and OneDrive desired.

Physical Requirements & Work Environment:

• Must be physically capable of moving throughout buildings that have stairs.
• Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver's license issued by the state of residence. There can be no state issued restrictions on the licenses that would impede driver's ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Parental Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer.