Case Manager, Housing - Jefferson Center for Mental Health : Job Details

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

The Navigation Housing Case Manager provides case management services for Recovery Oriented Housing Program (ROHP) participants. ROHP participants are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services. This role is tasked with identifying all types of barriers which may complicate a participant's ability to obtain and maintain housing, and use creative problem solving to address these issues. This Case Management position includes broad case review, scheduling and outreach, and various other supports to monitor client progress and ensure that ROHP outcome measures are met.

This position works closely with Navigation's Housing Specialists, Facilities, therapists and prescribers, to identify and overcome barriers which complicate a resident's ability to remain housed, keep files compliant, and is a member of our Clinical Housing team.

Essential Duties/Responsibilities:

• Provides case management to voucher residents to include community-based services when needed, and will carry an average caseload of 20 clients.
• Conducts outreach and engagement to residents identified as needing support to maintain housing.
• Identifies potential barriers to maintaining housing and engages residents in goal setting, monitoring progress. Actively coordinates care with Jefferson Center, and other community agencies and health providers. Maintains appropriate professional standards and provides appropriate follow-up for consumers.
• Identifies risk factors including lethality, and responds accordingly.
• Provides needs assessment for living expenses and other needs such as food, clothing, etc., in addition to life skills education.
• Responsible for the coordination and/or completion of needed paperwork including releases of information, HMIS intake and assessment, VI-SPDAT assessments, Homeless Prevention Demographics Profiles, and other needed documentation.
• Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Works from a strength based, recovery based perspective and takes cultural considerations into account when appropriate. Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, email and other requests.

• Productivity/Documentation and Outcome Data: Documents all contacts according to Jefferson Center and Substance Use Outpatient Program standards while meeting productivity standards as identified by the Program Director.

Other Duties:

• Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.

• Maintains effective interpersonal relationships with consumers, peers, subordinates, upper management, visitors and the general public.
• Ability to multi-task, prioritize concerns, and effectively manage time independently.
• Attends mandatory in-services, compliance with individualized training plan if required.
• Participates in supervision by coming prepared with an agenda. Reports high risk/problem cases, and utilizes a problem solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor.
• Submits 90% of all SRFs/Progress-to-Date forms within 3 working days (team specific).
• Completes 95% of all paperwork by the due date.
• Meets required number of consumer service hours or other measures of productivity as determined by Program Director.
• Works cooperatively with other community agencies, as appropriate, and in agreement with supervisor. Volunteers to work on Center committees and/or task forces.
• Participate in Evidenced Based Practices and other agency initiatives including Trauma Informed Care, Whole Health, Motivational Interviewing, Solution-Focused as well as other best practices.

NOTE: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Required Education, Knowledge, Skills, & Experience:

• Conferred Bachelor's degree (from an accredited University/College) in psychology, social work, or related field required.
• At least two years of related substance use and co-occurring mental health experience preferred.
• Certified Addition Technician (CAT) or Certified Addiction Specialist (CAS) preferred.
• Experience with motivational interviewing and harm reduction models preferred.
• Good communication and organizational skills.
• Computer skills such as proficiency utilizing email and data entry into an electronic health records system.
• Experience with Homeless Management Information System (HMIS).
• Knowledge of Fair Housing.
• Bi-lingual Spanish-English preferred.
• Motor Vehicle Insurance Coverage requires applicant must be 25 years or older. Must have an acceptable Motor Vehicle Driving record as determine by our insurance carrier. An MVR will be pulled along with a background check.

Salary Grade 50 - Bachelor's Degree (Case Manager) $55,000 ($26.45/hr)

Additional Salary Information*:

• The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*

Application Deadline: 10/3/2025. Review of applications will begin immediately.