Case Manager - HART Program - Government Jobs : Job Details

Harris County Public Health is seeking a HART Case Manager to provide direct support to individuals experiencing acute emotional, psychological, or situational crises. The position requires strong communication, crisis management skills, and the ability to connect clients with appropriate resources for ongoing care and support.

The HART Case Manager provides direct support to individuals experiencing acute emotional, psychological, or situational crises. The role involves assessing client needs, developing and implementing crisis management plans, and coordinating services to stabilize individuals in crisis situations.

The HART Case Manager will:

• Conduct comprehensive assessments of individuals in crisis.
• Provide short-term intervention strategies, including emotional support, de-escalation, and safety planning.
• Develop individualized crisis intervention plans.
• Collaborate with crisis intervention teams, law enforcement, or medical professionals.
• Assist clients in understanding their situation and available options for treatment.
• Maintain accurate, up-to-date case files and documentation.
• Document client interactions, crisis interventions, outcomes, and referrals.
• Connect clients to appropriate community resources.
• Follow up with clients to ensure they are receiving necessary services.

Harris County is an Equal Opportunity Employer. For more information, visit

If you need special services or accommodations, please call (713) ###-#### or email [email protected].

This position is subject to a criminal history check. Only relevant convictions will be considered and may not automatically disqualify the candidate.

To qualify for this position, candidates must have:

• A Bachelor's degree in social work, psychology, counseling, or a related field.
• At least 2 years of experience in crisis intervention, case management, or social services.
• A current Texas Driver's License.

Additionally, candidates should possess:

• Proficient in MS Office Suite.
• Excellent communication skills (verbal & written).
• Ability to establish and maintain effective working relationships.
• Ability to maintain confidentiality.
• Ability to work well with public and staff members.
• Must use your personal mobile device for our Multifactor Authentication process.
• Must possess the ability to effectively present information.
• Must be knowledgeable of company protocols, operational procedures, and safety policies.
• Ability to de-escalate complex situations using Trauma Informed Care and harm reduction practices.
• Ability to coordinate activities closely with others in stressful situations.

Core competencies include:

• Organizational Leadership
• Collaboration
• Innovation
• Interpersonal Abilities/Personal Characteristics
• Communication

Preferred qualifications include:

• A Master's Degree in a related field.
• Professional Licenses such as LCSW, LCDC, LMHC, LMSW, LPC, MSW, or Psychologist.

Position Type and Typical Hours of Work:

• This is a full-time position.
• Days and hours of work are typically Monday through Friday, from 8am to 5 pm.
• This position is required to be available for on-call duties as needed.
• Other days and hours as necessary.

Work Environment: This position involves both a professional office environment and fieldwork, requiring travel to external locations.

Physical Demands: Must be able to lift up to 50lbs, have the ability to stand, bend, and or sit for extended periods of time.

Work Location: Harris County Public Health: Community Health & Violence Prevention Division 1111 Fannin St. Houston, Texas. 77002.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date.

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

• Health & Wellness Benefits
• Paid Time Off (PTO)
• Retirement Savings Benefit

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by department.

For plan details, visit the Harris County Benefits & Wellness website: www.benefitsathctx.com