Case Manager (Crime Victims Services) - Urban Resource, LLC : Job Details

Description

ORGANIZATION OVERVIEW

Founded in 1980, Urban Resource Institute (URI) is committed to the vision of a world free of domestic violence, homelessness, poverty, and trauma, where individuals, families, and communities are safe, stable, and thriving. URI works across the spectrum of prevention, intervention and services to empower individuals, families, and communities, particularly communities of color and other disenfranchised populations, to increase their safety and resiliency. URI is the oldest licensed provider of domestic violence shelter and services in New York State, with 40 years of impact capped in the last five years with significant achievements and expansion leading to its position as the largest provider of domestic violence shelter services in the country. This expansion has afforded URI the ability to serve individuals who have traditionally experienced barriers to accessing shelter services, such as singles and families with pets.

Today, URI is maximizing the impact of organizational growth, expanding its positioning as an Innovative service provider, an influential leader and “Employer of Choice” in its field. URI has annual operating budget of approximately $98 million, more than 700 employees and the capacity to provide services to over 40,000 individuals annually. The organization operates in more than 20 locations around New York City and is recognized as a valued thought-leader in the sector across the US and beyond.

POSITION OVERVIEW

The Crime Victims Case Manager is responsible for direct service provision to victims of domestic violence. Direct services include individual and group trauma-informed counseling, criminal justice advocacy, information and referrals and assistance with crime victim compensation claims. Candidates must demonstrate sensitivity to issues related to domestic violence. The Case Manager will make all necessary linkages to community-based organizations and governmental agencies to provide appropriate referrals to address clients' needs.

Salary: $42,000 - $45,000

MAJOR DUTIES AND RESPONSIBILITIES

• Conduct intakes and assess needs of survivors of gender-based violence including those who are victims of crime with a client centered and trauma-informed approach.

• Deliver all identified services including safety planning, victim advocacy, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance and assistance with crime victims' compensation claims.

• Provide information and referrals to appropriate legal services, social services, mental health services and other related services to meet the needs of clients.

• Build and maintain relationships with local social services, legal services, and law enforcement agencies.

• Participate in various local domestic violence committees and coalitions.

• Regularly assess the safety and well-being of clients.

• Maintain digital records of direct services provided to clients and submit monthly reports.

• Community outreach and education about services available for victims of crime and domestic violence.

• Participate in training seminars conducted to enhance and develop clinical skills with the client population.

• Attend monthly individual case supervision, group supervision, monthly case conferences, and staff meetings.

• Other duties as requested based on department, program and/or organizational needs.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelors' degree in Human Services required.

REQUIRED SKILLS AND EXPERIENCE

• Bilingual candidates strongly encouraged to apply

• Two (2) years of counseling experience, preferred.

• Three (3) years of crisis counseling experience preferred victims of domestic violence, and experience and demonstrated skills in group counseling.

• Thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.

• Strong commitment to equity and social justice including a focus on self-awareness and engagement of continuous learning around issues of diversity equity and inclusion; high level of Emotional Intelligence (EQ)

• Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with mental health issues.

• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.

• Strong organizational skills that reflects an ability to perform and prioritize multiple tasks seamlessly.

• Exceptional interpersonal, critical thinking, communications and written skills, and the ability to develop positive and productive relationships.

• Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)

• Highly resourceful team-player, with the ability to also be extremely effective independently

• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.

• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.

• Must have the ability to be flexible with work schedule due to program needs.

• Acknowledge and application of self-care and work-life balance for self and others.

At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.

Qualifications

Education

Required

• Bachelors or better in Human Services

Equal Opportunity Employer

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