Case Manager-B4532502 - ICL : Job Details

Under the general supervision of the Program Director and/or Associate Director, the Case Manager supports individuals with serious mental illness and co-occurring disorders who reside in Treatment Apartment Program (TAP) housing. This role promotes recovery, community integration, and independent living through individualized care planning, supportive, skill-building, and coordination of services. The Case Manager uses a social integration approach, helping residents build meaningful relationships, access community resources, and participate in social, educational, and vocational opportunities that support long-term counseling wellness.

Essential Job Functions:

• Conduct routine home visits to assess client well-being, housing stability, and support needs.
• Build collaborative, trusting relationships with residents that foster engagement in services and community life.
• Complete intake assessments and develop individualized service plans (ISPs) that reflect client goals and strengths.
• Incorporate goals that promote social inclusion, connection, and participation in meaningful roles and activities.
• Update ISPs regularly and document progress in alignment with program and regulatory guidelines.
• Provide counseling focused on mental health, wellness, and social-emotional development.
• Offer coaching and psychoeducation on daily living, interpersonal skills, and community navigation.
• Use cognitive-behavioral and motivational techniques to promote behavioral change and skill acquisition.
• Support clients in identifying and engaging in social, recreational, educational, spiritual, and volunteer opportunities.
• Encourage the development of natural support networks, peer relationships, and reduced reliance on formal systems.
• Facilitate or co-lead groups that promote social connection, identity exploration, and recovery narratives.
• Coordinate behavioral health, primary care, substance use treatment, vocational, and entitlements services.
• Assist clients in accessing benefits, securing documentation, and navigating public systems.
• Advocate for client needs within ICL and with external partners to promote equity and inclusion.
• Provide crisis intervention and stabilization in the community or home settings.
• Participate in safety planning and reporting of incidents per agency protocols.
• Use trauma-informed approaches when responding to acute needs or conflict.
• Promote independent living through coaching on lease compliance, conflict resolution, budgeting, and household care.
• Conduct periodic apartment inspections to ensure safety and habitability.
• Participate in team meetings, supervision, and interdisciplinary case conferences.
• Maintain open, professional communication with all staff and support coordination of care.
• Maintain timely and accurate case notes, assessments, progress notes, and required reports.
• Ensure documentation aligns with internal, funder, and regulatory standards.
• Other duties as assigned.

Essential Knowledge, Skills and Abilities:

• Commitment to person-centered, recovery-oriented, and trauma-informed care.
• Understanding of social integration principles and the role of community connection in behavioral health recovery.
• Ability to develop individualized service plans that incorporate housing, clinical, and social integration goals.
• Strong organizational and communication skills; ability to manage field-based work.
• Proficiency in Microsoft Office, EHR platforms, and documentation standards.
• Ability to work collaboratively with diverse populations, including culturally responsive engagement.

Work Environment:

• Community-based position requiring regular travel to client apartments and partner sites.
• May require flexible hours, including evenings and participation in on-call rotation

Qualifications and Experience:

• Bachelor's degree in social work, psychology, rehabilitation, or a related human services field and at least 1 year of direct experience working with individuals with behavioral health needs.
• Associate's degree in a related field with 2 years of relevant experience may be considered.
• Candidates with less experience may be hired as Case Manager Trainees.

Equal Opportunity Employer