Case Management Medicaid Eligibility Specialist - Friendship Place : Job Details

Job Type Full-timeDescriptionPosition Title: PSH Case Manager & Medicaid Eligibility Specialist Reports to: Vice President of Housing Services Category: Full-Time, ExemptLocation: Washington, DC 20009Hours: Flexible schedule (Monday-Friday), between 7 am and 6 pmTravel: Required, please refer to Special Requirements belowClassification: Safety SensitiveWho We Are: Friendship Place is a nonprofit organization serving the Washington DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the fieldOur Core Values: Friendship Place is a Person - First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to conduct their job tasks in a manner that is consistent with our core values. This includes the following:•Excellence and Innovation•Finding Ways to Say Yes •Caring at the Core•Agents of Change•Support, Empowerment, and Development•Building Relationships•Integrity and AccountabilitySummary:This specialized role serves within Permanent Supportive Housing, providing holistic support to individuals experiencing homelessness and identified as the most vulnerable in the District of Columbia. Rooted in the Housing First philosophy, the Case Management Medicaid Eligibility Specialist delivers direct services while ensuring Medicaid compliance and financial coordination within the Finance and Housing Services divisions. This role combines compassionate case management with administrative expertise, ensuring participants receive both the necessary resources and advocacy, while maintaining accurate and aligned Medicaid systems.Essential Position Requirements and CompetenciesCoordinate Medicaid eligibility verification in the DC Medicaid portal and documentation in Credible, supporting accurate billing and reportingSupport participants and/or Case Managers in the Medicaid recertification process, primarily through District DirectAct as a liaison across key stakeholders, including Case Management, Finance, Billing, Compliance, landlords, and external service providersServe as liaison between PSH case managers and participants to ensure timely renewal of Medicaid eligibility Build trusting relationships with participants and respond with empathy and flexibility to foster wellness, independence, and service delivery Maintain thorough and confidential electronic case records and service documentation using systems like Microsoft Suite, Credible, and Housing the Homeless databaseCollect and report outcome data, including monthly progress reports, for program evaluation and complianceParticipate in multidisciplinary team meetings, supervision, and actively seek out professional development opportunities.Communicate professionally and clearly in all interactions-both written and verbal-to support seamless service delivery and collaborationDemonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environmentMaintains compliance in all assigned mandatory training and background clearances.Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.Provide interim coverage for Case Manager duties during staff vacancies, leaves of absence, or peak workload periods, ensuring continuity of care and adherence to organizational policies and client service standards.Delivers face-to-face contact to consumers both in the office and in the field as needed.Perform other duties as assigned to support the success of the program and its participants RequirementsQualifications:EducationA High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations ORA bachelor's degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populationsSkills and CompetenciesBachelor's degree preferredMust have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.Valid driver's license and current auto insurance.Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision3+ years of analytical work preferredExperience with adult rehabilitation, mental health, addiction, and co-occurring disordersExperience working with families, youth, and school systems in culturally diverse environments with empathy and integrity.Familiarity with DC Medicaid billing and verificationMust possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.Ability to work well under pressure and as part of a diverse teamAble to demonstrate professionalism across all levels of the organization at work and any organization-sponsored event.Strong commitment to the organization's mission, vision, and values.Proficiency in Office 365 system, specifically Word and Excel.Able to learn new systems such as Credible.Physical and Environmental Requirements: The role requires a balance of office-based tasks and fieldwork, including travel throughout the service area to meet with households, as well as participating in meetings and engagements with key stakeholders.Employees must be able to sit for extended periods with repetitive motions and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25 lbs.)This position is designated as a limited hybrid role with telework opportunities available. Telework is not guaranteed, and eligibility is subject to change at the discretion of leadership based on performance, attendance, and organizational needs. On-site presence may be required on short notice.Background Checks: The selected candidate will be required to pass a criminal history background check and/or fingerprinting, including FBI, and Metropolitan Police Clearance, CFSA, NSO, Employment and Education Verification, personal and professional references, TB test, a UDS, and clearance from the Department of Motor Vehicles. Direct Reports:NoneIndirect Reports:NoneSpecific Requirements: Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver's license and proof of insurance as a condition of employment. Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver's license status or insurance coverage.Other Details:Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications. Compensation: The hiring pay range is between $63,154.00 - $67,000.00 annually. The starting annual salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency's COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health. Location: Washington, DC 20009Interview Process: Phone screening, Panel style interview, Program Visits, Final Interview. Website: www.friendshipplace.org Diversity, Equal Opportunity, and Reasonable Accommodation Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at [email protected] to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org Salary Description $63,154.00 - $67,000.00