Carrier Analyst - Global-e : Job Details

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide. A Carrier Analyst oversees and optimizes the global transportation of parcels, ensuring efficient, cost-effective, and timely delivery across international markets. This role involves managing relationships with international carriers, negotiating contracts, and coordinating logistics to meet company objectives and customer expectations.

• Develop and maintain strong partnerships with international carriers to enhance operational efficiency
• Oversee the end-to-end process of international shipments, including scheduling, and tracking, to ensure timely and accurate deliveries
• Regularly assess carrier performance using key performance indicators (KPIs) such as on-time delivery rates and customer satisfaction metrics, implementing corrective actions as necessary. You will be responsible for managing one or more of the carrier exception reports that Operations receives daily.
• Ensure all international shipping activities adhere to relevant laws and regulations, including customs requirements, import/export controls, and hazardous materials handling.
• Work closely with internal teams such as sales, customer service, and tech support to align shipping strategies with overall business goals and customer expectations.
• As part of the Operations team, you will be required to attend a regular departmental meeting where you will be asked to input.

*We discuss the weeks prior events. *We discuss new ideas /ways to drive efficiencies. *We help each other. *identify/investigate root causes of reoccurring issues & assist to deliver solutions

• Support/assist Ops to answer internal stakeholders/merchant enquiries in line with procedures

Requirements

• A minimum of 3 to 5 years in logistics, with a proven experience in international logistics or carrier management, with a strong understanding of global shipping operations and regulations.
• Excellent written communication skills in English.
• An open mind and a proactive, 'can-do' attitude.
• Ability to handle a high volume of work with speed, accuracy, and efficiency
• Additional language skills are advantageous.
• Advanced troubleshooting and multitasking ability
• A strong focus on addressing and resolving customer issues
• Flexibility in approach and work environment.

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