Care Specialist - Pacer Group : Job Details

Title - Care Navigator

Duration - 3 months | Possibility to extend or convert

Shift - 8 am to 5 pm

Location - Remote SC

Additional Note: Candidates needed with more focus on these counties: Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, McCormick, Oconee, Pickens, Spartanburg, Newberry and Union

Manager will need both Bachelor's degree with CHW

Responsibilities

• This is a new line of business from the state managing Medicaid Seriously Mentally Ill (SMI) members from ages 6-64 years of age.
• Members require at least 1 phone call monthly, 1 visit every 90 days and an annual assessment.
• Case Navigators are allowed a of caseload of no more than 60 members due to the intensive nature of the members.
• Purpose of plan to assure members are receiving all medications, attending all MD/ mental health clinic appts, have adequate housing and transportation to attend all appts.
• This project has a go live date of 7/1/25. Since there is a cap on the amount of cases a CN can have we anticipate ongoing hiring needs.
• CN are responsible for the unable to locate population and will be conducting all research necessary to locate the members.
• Able to set your own daily schedule. It is a new line of business from the state.
• Work with parents and children to achieve best outcomes.
• Will visit mental health facilities if members are located there and residential homes throughout the state.
• Must be able to travel in your own vehicle for visits.

Day to Day

• Schedule of 8 hours daily. CN will make calls, visits and coordinate care for members.
• Our work is driven by metrics from the state that all are time driven. We currently have 12 CNs.
• They will be issued a company owned computer and cellphone.
• The team interacts with one another thru Teams, calls or texts.
• All team members have “buddies” that also work in the same area and are available for co-visits.

Education

• Bachelor's Degree

3 top skills

• Ability to handle frequent change in policies and procedures
• Work independently to meet metrics
• Team collaboration

Nice to haves: A background in Behavioral Health (BH) is helpful.

Disqualifiers: Unwilling to do blind visit. Must be willing to travel.