Care Partner (8:30AM - 5:00PM EST Shift) - Thyme Care : Job Details

Join to apply for the Care Partner (8:30AM - 5:00PM EST Shift) role at Thyme Care.

OUR MISSION

Imagine building a better healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Fast access to high-quality care is the norm, not the exception. Patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we are passionate about transforming the cancer care experience—for patients, caregivers, and providers. We aim to become a nationally recognized, technology-driven, provider-centric care delivery model, reshaping cancer care access, delivery, and experience. We are building a diverse team of problem solvers and critical thinkers to drive innovation. If you share our vision, we want to hear from you. Together, we can revolutionize cancer care and make a lasting difference.

WHAT YOU'LL DO

As a Care Partner, your role involves talking to, navigating, and guiding members with cancer throughout their journey. You will report to the Care Partner Team Lead and primarily reach out to members via phone, text, video, and email to check on their needs. You will support members in connecting with providers or resources (e.g., transportation, financial grants, emotional support, medical equipment), help schedule health and wellness visits, and conduct assessments to understand their health status, needs, and goals for advanced care planning.

We maintain a schedule that includes lunch and two breaks to ensure coverage. The available shift for this role is: 8:30 am - 5:00 pm ET.

After three months, you will:

• Complete virtual onboarding and training, becoming proficient in Thyme Care systems, tools, and expectations. You will make at least 30 calls daily.
• Build trusting relationships with members, using listening and empathy as the foundation.
• Identify and prioritize members' needs, connecting them with healthcare providers, social services, diagnostic appointments, and treatments.
• Follow policies, procedures, and best practices, meeting efficiency and quality standards.
• Guide members to resources and information supporting their care journey.
• Seek ways to improve the experience, quality, and outcomes of member interactions.

Success Factors

• Member-first approach: Motivated by our mission, passionate about helping people and families during challenging times.
• Move with purpose: Action-oriented, able to prioritize urgent needs.
• Seek diverse perspectives: Humble, proactive in seeking feedback, eager to learn.
• Effective communication: Winsome, articulate, with strong listening skills, building rapport with members and colleagues.
• Comfort with ambiguity: Successful in scaling businesses, fast-paced environments, or startups, adaptable to change.
• Tech-savvy: Experience with video chats, Google Suite, Slack, electronic health records, or quick to learn new technology.
• Quiet working space: Must operate in a quiet, secure environment, with tested internet speed for remote work.

OUR VALUES

Our core values—Act with members in mind, Move with purpose, Seek diverse perspectives—guide all our decisions and actions. We are committed to inclusion, celebrating diversity, and challenging inequalities in healthcare. We are an equal opportunity employer.

This is a non-exempt, full-time position with a pay rate of $24.03/hour. The shift is from 8:30 am to 5:00 pm ET. You must be located within the lower 48 states due to access to PHI. We offer comprehensive health benefits and a generous vacation policy.

Be cautious of recruitment fraud—always verify communications are from an official Thyme Care email.