Care Manager - Mindful Care : Job Details

Mindful Care is seeking a Care Manager for our West Hempstead location where you'll play a pivotal role in providing exceptional patient service by fostering effective communication and demonstrating a strong understanding of the services we offer. As a Care Manager, you'll work closely with clinical staff to ensure a comprehensive and patient-centered approach to care.

Our Care Managers:

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing GeneSight testing results.
• Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
• Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric/therapeutic providers.
• Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
• Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
• Assist with TMS operations when applicable, based on office needs.
• Perform administrative duties and other tasks as assigned by management.

Qualifications

• Required: 3+ years of experience in administrative functions or case management.
• Preferred: Possession of BLS or CPR/First Aid certification.
• Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
• Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Required: Associate degree required in social work, psychology or related field; bachelor's degree preferred (experience may substitute for a bachelor's degree).
• Required: Excellent verbal and written communication skills.
• Required: Reliable transportation and home internet access.

Position & Schedule

• Type: Regular Full-time, Non-exempt
• Hours: Monday-Friday, 9:00 AM - 5:00 PM ET
• Location Type: Hybrid (2 days in office, 3 days work-from-home)

Why Mindful Care:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Emphasis on team well-being and support for a diverse and inclusive workplace.
• Company-sponsored events and activities to foster team cohesion and engagement.

Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position.

I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted.

I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment.

If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.