Care Coordinator - Intermountain Health : Job Details

The Care Coordinator is a patient-focused role that helps successfully manage the comprehensive care of patients. This position provides customer service, proactive outreach to patients, and administrative support to clinicians and care teams. The Care Coordinator is responsible for managing inbound and outbound calls to schedule appointments, utilizing analytics to help close gaps in care, supporting patients to meet their goals, coordinating resources to help patients overcome socioeconomic barriers, and resolving patient issues when possible. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests. This position reports to a Care Coordination Supervisor and works collaboratively with the Care Coordination Manager, Operations Transformation, Network Management, Care Management, Providers, and various members of clinic staff.

Scope

As a non-clinical Care Coordinator you need to know how to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served. Collaborate with the health care team to develop a plan of care by participating in patient care. Demonstrate knowledge of the principles of growth and development over the life span and possess the ability to differentiate the required care. Help facilitate the safe care of patients, including facilitating the appropriate exchange of information among all caregivers. Identify patients requiring care management and take the lead as Care Coordinator for those requiring intervention, especially with socially complex cases. Participate in co-visits with providers using a multidisciplinary approach as needed. Serve as support to SCL Health for population management, patient self-management, along with support and tracking and intervening with high utilizers and those identified as medically at risk. Interview patients and families to assess current strategies for self-care and available support systems to manage their health. Partner with community resources and community referrals sources as well as build new relationships with the direct community for patient care needs. Document correctly and accurately. Participate in clinic and team Quality Improvement processes.

Minimum Qualifications

We require an Associate's Degree, current BLS certification endorsed by the American Heart Association, experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals, knowledge and experience with managed care, and a minimum of three (3) years of relevant experience and a minimum of two (2) years of previous formal education activities.

Preferred Bachelor's Degree, at least three (3) years of healthcare or social services experience.

Physical Requirements

Interact with others requiring employee to verbally communicate as well as hear and understand spoken information. Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location: Patterson Primary Care Clinic

Work City: Grand Junction

Work State: Colorado

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.85 - $30.21

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.