Care Coordinator - Senior Helpers : Job Details

Position Overview: The Care Coordinator role is designed to support care team & office operations. This role will report to the Client and Care Team Manager (CCTM). Below are the primary areas of responsibility for the Care Coordinator:

• Plays an Important Role in Fulfilling Shifts & Supporting Client & Caregiver Introductions
• Takes the lead with Office Phones & Administrative Support
• Greeting Clients, Caregivers, and Prospects with a Warm Welcome & Strong Presence
• Gathering pertinent information and processing calls properly ( send urgent calls through or take a message )
• Works to solve needs if possible ( clock in/outs, schedule tweaks, etc.. )
• Supports with Client & Caregiver Communication along with Scheduling when Available
• Shares the On-Call Phone w/ other Care Coordinators & Operations Team when needed

Key Skills & Traits Required:

• Passion for Caregiving, Great Communication Skills, Ability to Manage Conflict, Works well with Others, Basic Computer Skills, and Ability to Operate in a Fast-Paced Environment.
• CNA Certification is Preferred but Not Required
• 3+ Years of Caregiving Experience is Required
• Must pass Background Checks, Have a Valid DL, and pass a Drug Test

Enjoy Our Job Benefits:

• Paid Time Off
• Pay On Demand
• Bonus structure
• Varied Discount Programs
• Benefits Package